Quality Analyst
13 hours ago
Quality Analyst Location-Malad , Rotation Shift, BPO- Please share your resume to the below mail ID and drop a message or call to the mobile number Mail ID : ramya.ramya1@teleperformancedibs.com Contact # 8050980644 - Audit inbound and outbound interactions handled by Sky RMs within the Banking process. - Evaluate calls, emails, and CRM cases against predefined quality parameters, including: - Accuracy of banking information and ownership of query - Communication tone, empathy, and resolution ability - Collections and negotiation handling specific to banking customers - System updates and SR closure discipline in line with banking process standards - Generate structured feedback reports for all RMs and track improvements through regular review cycles. - Maintain audit samples, call IDs, and case notes in compliance with the Quality Management Framework (QMF) and banking audit standards. Calibration & Feedback Alignment - Participate in weekly calibration sessions with TLs to ensure uniformity of scoring and feedback interpretation across the Banking process. - Deliver structured, constructive feedback to Sky RMs via TP Interact dashboards and feedback reports. - Identify common banking process gaps and recommend corrective action or refresher training. Governance, Process, and Compliance - Ensure that all audits adhere to standard evaluation forms, call scoring rubrics, and communication protocols for banking operations. - Flag process non-adherence, compliance lapses, and data privacy breaches immediately to TLs and ZCTM. - Support audit readiness by maintaining complete QA logs, RCA documents, and feedback records within TP Interact. - Work with Team Leads and Trainers to close banking process quality gaps within defined SLA timelines.
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Quality Analyst
7 days ago
Mumbai, Maharashtra, India Fatakpay Digital Full timeJoin FatakPay Digital Pvt Ltd as a Call Quality Analyst Monitor and evaluate calls, ensure compliance, provide feedback, and enhance customer experience through quality insights. 2–3 years' experience and strong analytical skills required.
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Quality Analyst
1 week ago
Navi Mumbai, India Sperton Global AS Full timeLocation: Quality AnalystType: Full-Time, PermanentQuality Analyst Experience: 5 to 9 years Location: Trivandrum We are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the delivery of high-quality software solutions through effective testing practices. The...
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Quality Analyst
1 week ago
Mumbai, Maharashtra, India Cloud 9 Infosystems Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Title: Quality AnalystExperience: 2 to 4 YearsLocation: MumbaiEmployment Type: Full-TimeJob Summary:We are seeking a detail-orientated and analytical quality analyst with 2 to 4 years ofexperience to join our team. The ideal candidate will be responsible for ensuring the qualityand reliability of our software products through rigorous testing and...
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Quality Analyst
1 day ago
Mumbai, Maharashtra, India Datastraw Full timeQuality Analyst – Hybrid | Ghatkopar, Mumbai Join Our Team & Elevate Customer ExperienceAre you someone who has a keen eye for detail and a passion for improving customer interactions? Do you take pride in ensuring top-notch quality in every conversation? If yes, we want YOU on our team Location: Ghatkopar, Mumbai (Hybrid Mode) Experience: Minimum 1 year...
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Quality Analyst
7 days ago
Navi Mumbai, Maharashtra, India Itm Edutech Training Full timeHiring: Quality Analyst / Quality Coach Call Monitoring & TrainingLocation: ITM Group of Institutions, Nerul, Navi MumbaiRole Overview: Were looking for a Quality Analyst to monitor and evaluate counselors' calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive...
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Quality Analyst
1 day ago
Bhayandar, Mumbai, Maharashtra, India Epicenter Technologies Pvt. Ltd Full timeAbout the jobThe Quality Analyst (QA) is responsible for monitoring, evaluating, and improving the quality of collection calls and processes. The QA ensures compliance with regulatory requirements, internal policies, and customer service standards to optimize recovery rates and maintain a professional customer experience.Job...
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Quality Analyst
4 weeks ago
Navi Mumbai, India Sperton Global AS Full timeExperience: 5 to 9 years Location: Trivandrum We are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the delivery of high-quality software solutions through effective testing practices. The ideal candidate will have a strong background in agile development...
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Quality Analyst
5 days ago
Navi Mumbai, Maharashtra, India Taskus Full timeWhat does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your fullconcentration because...
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Quality Analyst
2 weeks ago
Malad, Mumbai, Maharashtra, India Blueray Automation Private Limited Full time ₹ 3,00,000 - ₹ 10,00,000 per yearJob Summary:The Quality Analyst will be responsible for monitoring and evaluating the quality of products and services provided by the company. The ideal candidate will have a meticulous attention to detail and a strong understanding of quality assurance methodologies. They will work closely with various teams within the organization to identify areas for...
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Quality Assurance Analyst
1 week ago
Mumbai, Maharashtra, India Quantasis Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionQuantasis is a leading software consulting and development company. We specialize in web application development using advanced technologies like MVC.NET, Angular, ReactJs, and WebAPI. Our services include product development for web and mobile apps, as well as enterprise web content management systems like SharePoint and Epi Server....