Customer Success Associate

2 weeks ago

Bengaluru, Karnataka, India CG-VAK Software & Exports Ltd. Full time
Job Description

Company Size

Startup / Small Enterprise

Experience Required

2 - 3 years

Working Days

5 days/week

Office Location

Karnataka, Bengaluru

Role & Responsibilities

We are looking for a Customer Success Executive who is passionate about driving customer satisfaction, adoption, and retention across the customer lifecycle. The ideal candidate will have hands-on experience in onboarding, training, and engaging customers, with a strong focus on proactive support and success. Youll be the voice of the customer internally and play a key role in ensuring they derive maximum value from our product.

- Customer Onboarding & Training: Lead the end-to-end onboarding process, including product setup, walkthroughs, training sessions, and best practice sharing.
- Customer Engagement: Drive product adoption through proactive engagement strategies, helping customers realize value and meet their business goals.
- Support Management: Handle customer queries effectively across multiple channels email, chat, and phone ensuring timely and satisfactory resolution.
- Relationship Building: Serve as a trusted advisor, maintaining long-term relationships and identifying upsell or cross-sell opportunities.
- Customer Advocacy: Act as the customer voice internally, working with Product, Sales, and Engineering teams to improve features and resolve issues.
- Reporting & Feedback: Track key customer metrics and feedback to identify trends and areas for improvement in customer experience.

Ideal Candidate

- 2+ years of experience in a Customer Success or Support role in tech-focused companies.
- Proven experience managing the entire customer lifecycle onboarding, training, adoption, and engagement.
- Comfortable handling customer queries across email, chat, and phone support channels.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

Perks, Benefits and Work Culture

- Join the Core team Get real insights into building a tech-enabled recruitment firm.
- Enjoy the freedom, that comes with a lot of ownership.
- Challenging and fun work environment.
- Flexible Work Culture We are a target driven organization. We like hard-workers, but we adore smart-workers more
- Unlimited Vacation policy - Work hard, and take a break when you need it.

Skills: customer advocacy,chat,training,communication,customer,onboarding,adoption

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