▷ High Salary: Helpdesk Agent

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Helpdesk ExecutiveWork Dynamics - Integrated Facilities ManagementPOSITION GOALSSeeking customer service representatives who are focused on providing prompt courteous and professional customer service Participate in all customer service training program sessions Responsible for managing calls emails chat and tickets raised by employees at client offices Adhere to the shifts and week-offs scheduled The job is on work from office model ensure that it is followed Answer all phone calls promptly follow telephone etiquette and ensure to be polite and composed while dealing with customers Coordinate with internal site teams to address issues and resolve requests as per the SLA Provide customer centric service ensure to re-confirm with employees on the resolution provided before closing the request Have complete knowledge on Tools and Applications used by Helpdesk Be aware of and follow all SLAs Follow-up with the site team on pending open issues on a day to day basis Ensure all the requests are attended in shift and hand over to the Shift in-charge at the end of the shift Follow the standard operating process outlined in order to provide effective response to the customer Ensure all required reports are shared in respective shift Incorporate feedback from activities to improve performance Skill set Good verbal and written communication skills Basic knowledge of MS Office and Outlook Voice and chat support experience optional KEY PERFORMANCE MEASURES Uninterrupted site operations Client Satisfaction Continuously improving service EMPLOYEE SPECIFICATIONSKEY COMPETENCIES Sound interpersonal skills to manage diverse range of service providers and Client representatives Sound written and oral communication skills Demonstrated ability to manage multiple and complex operational matters on a daily basis Working knowledge of EHS Regulations Sound computer skills in Microsoft Office LEADERSHIP Represent Jones Lang LaSalle by behaving consistently with cultural and company requirements Provide services to the accounts cultural and company requirements Work towards objectives unsupervised Be willing to assist colleagues PERSONAL EFFECTIVENESS Provide an effective contribution to the teams delivery Contributes via regular feedback to the overall performance of the delivery team Works towards individual targets monitor and manages individual performance DECISION MAKING Be able to make difficult decisions and resolve problems or improve operations Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalle RELATIONSHIP BUILDING Promote open constructive and collaborative relations with superiors subordinates peers and clients Gains respects of superiors subordinates peers and clients COMMUNICATION Listens effectively and communicate through actions and example Has strong written and oral communication skills Regular reporting of the work accomplished and upcoming work If this job description resonates with you we encourage you to apply even if you dont meet all the requirements Were interested in getting to know you and what you bring to the table About JLL Were JLLxe2x80x94a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility Thats why were committed to our purpose to shape the future of real estate for a better world Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely Location On-site Hyderabad TSScheduled Weekly Hours 48Job Tags GREFIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL