Pe-cx-multi Channel Helpdesk

21 hours ago


Hyderabad Telangana, India Cognizant Full time

**Job Summary**

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in Advanced Excel and English communication to enhance customer experiences. With a focus on the online and hi-tech domains you will play a crucial role in resolving customer inquiries efficiently. This hybrid role offers rotational shifts providing flexibility and exposure to diverse challenges.

**Responsibilities**
- Provide exceptional customer support across multiple channels ensuring timely and accurate resolution of inquiries.
- Utilize Advanced Excel skills to analyze and interpret data contributing to informed decision-making processes.
- Communicate effectively in English to address customer concerns and provide clear concise solutions.
- Collaborate with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Monitor and manage helpdesk tickets prioritizing tasks to meet service level agreements.
- Identify trends and patterns in customer inquiries offering insights for process improvements.
- Maintain up-to-date knowledge of online and hi-tech industry developments to better assist customers.
- Implement best practices in customer service ensuring a seamless and positive experience.
- Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs.
- Contribute to team meetings and discussions sharing insights and suggestions for service enhancements.
- Support the development of helpdesk resources and documentation to streamline operations.
- Engage in continuous learning opportunities to stay current with industry trends and technologies.
- Foster a positive and collaborative work environment promoting teamwork and mutual support.

**Qualifications**
- Demonstrate proficiency in Advanced Excel with the ability to analyze complex datasets.
- Exhibit strong English communication skills both verbal and written to effectively interact with customers.
- Possess experience in the online and hi-tech domains understanding industry-specific challenges.
- Show adaptability to rotational shifts maintaining high performance across varying schedules.
- Display a customer-centric mindset prioritizing customer satisfaction in all interactions.



  • Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** Join our dynamic team as a Multi Channel Helpdesk professional where you will utilize your skills in MS Excel and contribute to enhancing customer experiences. With rotational shifts and a work-from-office model you will play a crucial role in supporting our operations and ensuring seamless communication across channels. Your expertise will...


  • Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in MS Excel and English communication to enhance customer experiences. With a focus on online and digital marketing you will play a pivotal role in supporting our hybrid work model during night shifts. Your contributions will drive the...


  • Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** **Responsibilities** - Provide outstanding customer support through multiple communication channels ensuring timely and effective resolution of inquiries and issues. - Utilize MS Excel to analyze and report on customer interactions identifying trends and areas for improvement. - Assist in the management of search campaigns leveraging your...


  • Hyderabad, Telangana, India Cognizant Full time

    Job Description: - **Process Executive**: Domain: ITES/BPO, KPO Designation: Process Executive - Voice Educational Background: Minimum Technical Graduate (Btech, BSC IT, - BSC Com Sci, MCA, Etc.) **PE Experience**: 0M to 6M experience in Digital Marketing / Certification in DM along with good communication skills Shifts: Rotational/ Flexibility to work...


  • Hyderabad, Telangana, India Cognizant Technology Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job SummaryJoin our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in customer experience to provide top-notch support across various communication channels. With a focus on delivering exceptional service you will play a crucial role in enhancing customer satisfaction and ensuring seamless interactions. This hybrid...


  • Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait.We started in 1984 with a modest investment, 20...

  • Helpdesk Agent

    1 week ago


    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. The Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems. It’s all about the data, keeping systems accurate and up to date on an ongoing basis as well as...

  • CX Visionary

    2 days ago


    Hyderabad, Telangana, India beBeeExperimenter Full time ₹ 16,32,000 - ₹ 21,68,000

    As a lead in customer experience, you will play a pivotal role in shaping the customer journey across web and mobile platforms.This position is at the intersection of product, technology, and delivery – ensuring seamless, secure, and high-performing experiences through digital channels. Your primary responsibility will be to translate business and product...


  • Hyderabad, Telangana, India NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Summary/Scope of the role/product domain: NCR is an entrusted and leading MSP...

  • Helpdesk Manager

    4 days ago


    Hyderabad, Telangana, India Wipro Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...