▷ (High Salary) Senior Staff Software Engineer ( Ai Agents & Prompt Engineering)

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get in the role We are looking for a highly skilled Senior Staff Software Engineer - AI to design develop and optimize next-generation AI Agents that power intelligent automation and enhance user experiences This role requires deep expertise in large language models LLMs prompt engineering tuning agent orchestration and performance optimization You will partner with product managers data scientists and engineering teams to architect scalable AI-driven solutions and integrate them into our enterprise ecosystem Key Responsibilities Architecture Design Define and design end-to-end architecture for AI agents ensuring scalability reliability and security in enterprise environments AI Agent Development Design build and deploy autonomous AI agents capable of handling complex tasks with minimal human intervention Prompt Tuning Optimization Develop advanced prompt engineering strategies fine-tune LLMs and optimize model outputs for accuracy reliability and efficiency Agent Integration Architect and implement frameworks for integrating multiple AI agents and external systems ensuring seamless workflows and interoperability having experience with protocols like MCP Performance Engineering Continuously measure evaluate and enhance the performance scalability and reliability of AI agents Innovation Research Stay ahead of AI ML advancements LLMs multi-agent systems reasoning engines retrieval-augmented generation vector databases etc and apply them to real-world use cases Collaboration Leadership Mentor junior engineers contribute to technical roadmaps and drive cross-functional collaboration with product and platform teams Governance Compliance Ensure responsible AI practices model interpretability and compliance with data security and ethical guidelines Strong Platform Product mindset with the ability to think beyond features and focus on building reusable scalable solutions Strong problem-solving skills and ability to architect large-scale AI systems Qualifications To be successful in this role you have Bachelor s or Master s degree in Computer Science Artificial Intelligence Machine Learning or related field 15 years of software engineering experience with at least 5 years in AI ML systems Proven hands-on experience in building and deploying AI agents LLM-based applications or conversational AI systems Strong expertise in LLMs OpenAI Anthropic Llama etc vector databases Pinecone FAISS Weaviate RAG pipelines and multi-agent frameworks Proficiency in Python and frameworks such as LangChain LlamaIndex Hugging Face Transformers Ray or similar Experience with prompt engineering fine-tuning and evaluation methodologies Deep knowledge of cloud platforms AWS GCP Azure and MLOps practices SaaS exposure with a clear understanding of platform scalability multi-tenancy and product lifecycle management Strong Platform Product mindset with the ability to think beyond features and focus on building reusable scalable solutions Strong problem-solving skills and ability to architect large-scale AI systems Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license