▷ Only 24h Left Helpdesk Agent

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward JLL supports the Whole You personally and professionally Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally What this job involves As a Helpdesk Executive you will be responsible for delivering top-notch customer service in a 24 7 operational environment You will work on a rotational shift schedule including weekends in an office setting Your role will include managing customer queries via tickets emails and chats handling escalations and complaints and ensuring a high level of customer satisfaction You will work closely with internal stakeholders and contribute to maintaining high performance metrics such as ticket resolution time chat handling and customer satisfaction scores What your day-to-day will look like Customer Interactions You will be the first point of contact for customers responding to their inquiries through various channels like tickets email and chat Issue Resolution Handle and resolve customer complaints or escalations in a professional and timely manner Collaboration Work with internal teams to resolve issues and ensure customer needs are met Task Management Manage multiple priorities effectively ensuring that tasks are completed within deadlines Performance Metrics Consistently meet or exceed service level agreements SLAs customer satisfaction scores and other performance indicators Learning and Adaptation Stay up to date with new tools technologies and process changes and adapt quickly to these changes Required Skills and Experience Educational Qualification Must be a graduate Experience in Helpdesk Customer Service Prior experience in a helpdesk or customer service role is highly preferred Multi-tasking Ability to handle multiple tasks and prioritize effectively in a fast-paced environment Interpersonal Skills Strong interpersonal skills and a team-player mindset are crucial for successful collaboration Self-motivation Ability to work independently manage time effectively and meet deadlines without requiring constant supervision Positive Attitude A professional and solution-oriented approach to all customer interactions Estimated compensation for this position is HR to provide region country specificThe salary listed is an estimate and not guaranteed A salary offer will vary based on applicants education experience skills abilities geographic location internal equity and alignment with market dataLocation Hyderabad Work from Office If this job description resonates with you we encourage you to apply even if you dont meet all the requirements Were interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health Some of these benefits include HR to provide region country specific About JLL Were JLLxe2x80x94a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility Thats why were committed to our purpose to shape the future of real estate for a better world Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honoured to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together Location On-site Hyderabad TSIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL