Branch Relationship Manager

4 weeks ago

Mumbai, Maharashtra, India Hireginie Talent Cloud Pvt Ltd Full time
Our Client:

Is a leading private life insurance company is one of the most trusted names in the Indian financial services sector, with over two decades of experience and a strong presence across the country. Known for its customer-first approach, the company offers a comprehensive range of protection, savings, investment, and retirement products tailored to diverse life goals. Backed by strong financial partners, it maintains high standards of transparency, compliance, and claim settlement ratios. The organization is also recognized for its employee-friendly culture, providing structured training, career growth opportunities, and a performance-driven work environment. With a strong focus on digital innovation and operational efficiency, it continues to set benchmarks in customer service and employee engagement, making it a preferred employer in the insurance industry.

Job Title: Branch Relationship Manager

Department: Direct Sales Force

Reporting to: Territory Manager

Experience: Minimum 5-8 years of experience into Life Insurance

Education: Graduate

Location: Mumbai(Mumbai- Andheri, Borivali, Khar, Nahur and Navi Mumbai)

About the Role: Is responsible for managing, developing & supervising the team with a key focus on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets.

Key Responsibilities:

- Identify, interview and select sales executives with support from HR.

- To meet the following productivity measures for the unit: Premium per executive, case rate, persistence, retention and a high % of executives exceeding planned productivity standards.

- Exceed revenue targets.

- Undertake joint field work with executives and observe/demonstrate successful selling skills.

- Conduct Fortnightly performance review (PRP) with executives.

- Help executives use the GOLD system for maximizing business from a given target market.

- Supervise daily activity plans of all executives to ensure that these are being fulfilled as per the desired levels.

- Ensure that all executives under supervision perform 100% as per the company's rules and regulations wrt. Need based selling, Compliance and Customer service.

- Effectively manage, track and convert leads provided by the in-house telemarketing unit.

- Engage with customers to provide quick response to customer queries, provide customer service.

- Assist in Direct customer service policyholder's complaint resolution.

- Ensure retention of in his allocated book of relations.

- Educate team/ prospects about MNYL products vis- vis products of competition to enable them in taking appropriate decisions.

Measures of Success:

- Target Achievements (Adj. AFYP, NOP, % Penetration in assigned book of relations of team & Product Mix).

- Team G3 standard productivity (mainly case rate, case size & Collections) and % of executives consistently achieving G3 standards.

- Retention of Team.

- Persistency of Portfolio.

- Process Compliance.

- Timeliness & accuracy of reports.

- % Collection (Plan Vs Actual).

- Complaint Resolution /Customer satisfaction.

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