811-cec-team Leader-vrm-digital Banking Kotak 811-vrm

2 days ago


Thane MH IN Kotak Mahindra Bank Full time

Job Role Team Leader Lead a team of Virtual Relationship Managers VRM responsible of service sales and profitability from assigned portfolio Collaborating with fulfilment teams to ensure best in class conversion ratios Ensure availability of trained manpower to maintain production at 100 capacity Meet cost to income ratios as determined by Score card Adherence to Standards of Performance Meeting Customer Satisfaction index as measured through NPS surveys Job Requirements Graduate with 7 years of experience or Post Graduate with around 5 years of experience of which a min 3 years leading a team of 15 Full Time Employees People management skill essential Experience in working in a tele-sales or relationship management in BFSI preferred Certified in AMFI IRDA Good listening skills and strong communication abilities Team Player



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