Customer Service Manager

2 weeks ago

Ahmedabad India Rayner Full time

Job Description The Customer Service Manager (India) will have overall responsibility for customer service and warehouse operations in India. Reporting to the Global Customer Service Director, this role ensures alignment with global best practices, delivers excellent customer service, and supports business growth. The CSM will oversee order processing, dispatch, inventory control, compliance, and warehouse activities, while leading, motivating, and developing a flexible team capable of working across both customer service and warehouse functions. Customer Service Leadership - Ensure high standards of customer service, acting as the primary escalation point in India. - Oversee accurate and timely order processing, dispatch, and invoicing in line with commercial priorities. - Implement customer service policies, procedures, and best practices aligned with global standards. - Manage feedback, complaints, and customer escalations professionally and efficiently. - Provide ongoing coaching, 1:1s, and performance reviews; handle performance management in line with company and HR policy. - Drive continuous improvement initiatives and support implementation & testing of new systems or processes as needed. Warehouse & Inventory Management - Ensure accurate, efficient, and timely processing and dispatch of customer orders. - Supervise and optimize the pick, pack, and ship process to meet SLA and customer expectations. - Maintain accurate inventory records; perform stock reconciliations and annual stock checks. - Monitor warehouse safety, cleanliness, security, and organization of all storage areas. - Raise purchase orders (POs) for local requirements; perform PO vs invoice comparisons. - Monitor safety stock levels and coordinate replenishment with the Supply Chain and Country Manager. - Maintain and update SKU reports and other relevant inventory documentation. Order Processing & Dispatch - Lead the order fulfilment process to ensure prompt dispatch and delivery of goods. - Monitor order flow to ensure no unnecessary delays that may impact customer satisfaction or monthly sales targets. - Ensure invoicing is done daily and accurately; collaborate with Finance to follow up on overdue payments. Customs, Import & Compliance - Oversee import processes, resolve any customs-related issues during shipment receipt. - Handle insurance documentation, damage claims for lenses, and coordinate with relevant stakeholders. - Maintain accurate and up-to-date records related to import documentation, customer complaints, and legal correspondence. Systems, Documentation & Reporting - Maintain accurate customer master data in CRM/ERP systems. - Generate and analyse inventory, shipping, and order reports, support commercial / sales and finance with data for quarterly reporting. - Ensure compliance with local data protection and money laundering regulations. - Keep records of all legal documents and correspondence related to customer support.

  • Customer Service Representative

    2 weeks ago

    Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    Listen to customers' concerns, issues and questions. - Resolve customers' concerns and answer customers' questions to your best ability. - Maintain a positive attitude and calmly respond to customers' complaints. - Open new customer accounts The **duties and responsibilities** of a CSR include managing incoming calls and **customer service** inquiries,...

  • Customer Service Manager

    7 days ago

    Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Manager-SUPPORT SERVICES-Customer ServiceCustomer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and...

  • Customer Service Manager-SUPPORT SERVICES-Customer Service

    1 week ago

    Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Manager - Support Services-Customer ServiceJob RoleEnd to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time.Preparing weekly ,Fortnight and Monthly MISComplaint analysis to identify major areas of customer...

  • Customer Service Support Manager

    1 week ago

    Ahmedabad, Gujarat, India Nuvama Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionNuvama Group, formerly known as Edelweiss Wealth Management, is backed by over 25 years of trust and reputation in the Indian market. Strengthened by a global partnership with PAG, Nuvama offers a fresh perspective on wealth management. The company provides comprehensive and tailored solutions in wealth management, advisory, asset...

  • Customer Service

    5 days ago

    Ahmedabad, India Ims People Possible Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Service Representative

    14 hours ago

    Ahmedabad, India Engage Experts International Full time

    Job Description Job Title: Customer Service Representative. Location: Iscon Elegance, Prahlad Nagar, Ahmedabad, Gujarat 380015. Shift Timing: 6:30 PM 3:30 AM (India Standard Time). Working Days: Monday to Friday. About Company Our client offers modular kitchen and interior solutions, combining design, quality products, and installation services. They focus...

  • Customer Service

    1 week ago

    Ahmedabad, Gujarat, India ZURU Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position OverviewThe Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURU's Customer Service, Influencer Coordination, and Social Media teams based in India. This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand Engagement...

  • Customer Service Representative

    2 weeks ago

    Ahmedabad, India Ishan NetSol Pvt Ltd Full time

    A customer service executive's role is to **lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service** **Requirements**: A customer service executive's role is to **lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how...

  • Customer Service Executive

    1 week ago

    Ahmedabad, Gujarat, India Aayur Solutions LLC Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionAayur Solutions LLC is a U.S.-based medical billing and revenue cycle management company, serving dental, DME/HME, and pain management healthcare providers. Specializing in end-to-end medical billing services, insurance verification, claims submission, denial management, AR recovery, and coding support, we aim to reduce administrative...

  • Customer Service Executive

    7 days ago

    Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Executive-SUPPORT SERVICES-Customer ServiceCustomer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and...