▷ (Urgent Search) Help Desk Technician

3 days ago

Ahmedabad India QUANTUM GATE LIMITED Full time

Job Description

***Are you a Seasoned Helpdesk Technician looking for your next challenge in a progressive role to develop in your career ***

If so, then this is the perfect role for you

About The Company

You will be part of a highly approachable team of fun-loving IT experts. As part of our exciting expansion plans, we are looking for Helpdesk Technician/Engineers to join our growing team.

This is a fantastic opportunity to become an integral part of an innovative, down-to-earth and rapidly growing in-house IT company, part of a largermulti million-poundenterprise group.

Responsibilities:

- Support the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications.
- Administer and support various systems such as Windows Server and various Linux O/S.
- Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
- Maintaining systems and processes within IT
- Assist the Helpdesk function of the wider group

Essential Skills

- Previous Helpdesk experience
- Excellent interpersonal, communication skills and phone etiquette
- Enthusiasm for helping others
- Excellent English speaking skills
- Windows Server (all versions)
- Microsoft Exchange
- Linux OS
- Remote Support
- Experience with SQL
- Very good understanding of Networks (DHCP, DNS, etc)
- Fortinet experience desirable but not necessary

Please only apply if you have the right skills and certifications, this is a Senior Role reporting to IT Manager.

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