IT Help Desk Technician
5 days ago
**Job Title**: IT Help Desk Technician.
**Location**: Thaltej
**Job Type**: [Full-time]
- **Providing user guidance**: Walking users through step-by-step troubleshooting procedures to resolve issues.
- **Logging tickets**: Documenting user issues in a ticketing system, including details about the problem and steps taken to resolve it.
- **Escalating complex issues**: Identifying and forwarding complex problems to higher-level IT support teams.
- **Knowledge base management**: Maintaining and updating internal knowledge base with solutions to common issues
- **User training**: Providing basic training on company software and hardware to users
- **Remote support**: Utilizing remote desktop tools to assist users with technical issues
Required skills:
- **Problem-solving skills**:Ability to analyze problems, identify root causes, and develop effective solutions
- **Communication skills**:Excellent verbal and written communication to clearly explain technical concepts to non-technical users
- **Customer service skills**:Ability to remain patient and professional when dealing with frustrated users
- **Attention to detail**:Accurately documenting issues and following established procedures
Pay: ₹10,177.91 - ₹30,746.40 per month
Schedule:
- Night shift
- US shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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