
IT Help Desk Manager in Ahmedabad
5 days ago
Experience Required: Minimum 3+ years in IT Help Desk / Service Desk Management
Employment Type: Full-Time
We are looking for a proactive and experienced IT Help Desk Manager in Ahmedabad to lead our IT support team in Ahmedabad. The ideal candidate will have hands-on experience in managing IT Help Desk Engineers, coordinating support operations, ensuring SLA compliance, and delivering exceptional end-user support. This role demands strong leadership, technical knowledge, and excellent communication skills.
Key Responsibilities- Manage and lead a team of IT Help Desk Engineers and Coordinators (L1/L2).
- Oversee day-to-day IT support operations, including ticket management, incident resolution, and request fulfillment.
- Ensure SLA adherence, timely response, and high-quality service delivery.
- Develop and implement help desk policies, procedures, and best practices (ITIL framework preferred).
- Monitor team performance, conduct regular reviews, and provide training/coaching.
- Act as an escalation point for complex technical issues and client concerns.
- Coordinate with internal IT, infrastructure, and application teams for seamless issue resolution.
- Prepare reports on support metrics, ticket trends, and system performance for management.
- Manage shift schedules, resource allocation, and workload distribution.
- Collaborate with vendors and third-party service providers when required.
- Minimum 3+ years of experience in IT Help Desk / Service Desk management or similar leadership role.
- Strong knowledge of IT support processes, ticketing tools (e.g., Jira, ServiceNow, Freshdesk, Zoho Desk).
- Hands-on experience with Windows, Mac OS, Office 365, Active Directory, VPN, networking basics, and cloud support.
- Familiarity with ITIL framework (certification preferred but not mandatory).
- Excellent communication, problem-solving, and people management skills.
- Ability to work under pressure and manage multiple priorities.
- Bachelor's degree in Computer Science, IT, or related field.
- IT certifications (ITIL, Microsoft, CompTIA, etc.) will be an added advantage.
- Competitive salary package.
- Opportunity to lead and grow a strong IT Help Desk team.
- Dynamic work environment with exposure to global clients.
- Career growth and skill development opportunities.
Experience: 3+ Years
Industry Type: Information Technology
Employment Type: Full Time
Job Location: Ahmedabad India
Role: IT Help Desk Manager
Education: B.E/ B.Tech/ BCA/ MCA/ M.Sc.IT in Computer/ IT/ Relavant
-
Help Desk Engineer L1-TL
7 days ago
Ahmedabad, Gujarat, India Rigved Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: L1-TL Help Desk Support EngineerLocation: Ahmedabad Experience: 2 to 3yearsEmployment Type: Full-timeWork Mode: (On-site)Job Summary:We are seeking a skilled and experienced L1-TL Help Desk Support Engineer to provide advanced technical support and troubleshooting to end-users. You will be responsible for handling escalated issues from the L1...
-
Front Desk Admin Executive
2 weeks ago
Ahmedabad, Gujarat, India SRT10 Altevol Centre of Excellence Ahmedabad Full time ₹ 3,00,000 - ₹ 4,50,000 per yearCompany DescriptionAltevol Sports Academy, in partnership withSachin Tendulkar's SRT10 Global Academy, is redefining the sports facility experience in Ahmedabad. Our new multi-sport campus offers world-class athlete training and recreational opportunities for adults. We provide international-standard programs with expert coaching and holistic development....
-
Ahmedabad, Gujarat, India Ahmedabad Sports Academy Full time ₹ 1,50,000 - ₹ 2,50,000 per yearSelected Intern's Day-to-day Responsibilities IncludeManaging fee collectionMaintaining office work and admissionOverseeing and ensuring smooth communication between coaches and managementAbout Company: Nurturing the talent of young and budding sportsmen and sportswomen in table tennis through professional coaches & personalized attention, located in eight...
-
IT Help Desk Coordinator
2 weeks ago
Ahmedabad, Gujarat, India BeeKayIT NetSec Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesCoordinates the processing of incoming requests to the Helpdesk via all methods to ensure courteous, Timely and effective resolution of end user issues, based on issue priority.Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue.Escalate work orders to second...
-
Front Desk Executive
7 days ago
Ahmedabad, Gujarat, India The Parterre Full time ₹ 3,00,000 - ₹ 4,50,000 per yearCompany DescriptionThe Parterre, a unit of Fortune Infra-Projects Private Limited, is a Business Class Hotel located in Ahmedabad. Positioned within the city's vibrant business hub, The Parterre offers exceptional services for business travelers. Our commitment is to provide an outstanding stay experience with superior comfort and convenience.Role...
-
Front desk manager for cosmetic clinic
2 weeks ago
Ahmedabad, Gujarat, India Mila Aesthetics Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionMila AestheticsRole DescriptionThis is a full-time on-site role for a Front Desk Manager at Mila Aesthetics located in Ahmedabad. The Front Desk Manager will be responsible for customer satisfaction, providing excellent customer service, handling receptionist duties, effective communication, and managing reservations.QualificationsCustomer...
-
Front Desk
2 weeks ago
Ahmedabad, Gujarat, India Altevol Tennis Academy Full time ₹ 1,50,000 - ₹ 3,00,000 per yearLocation: Ahmedabad, GujaratJob Type: Full-time, On Site (Area: Near Vaishnodevi Circle, Behind Spinny Park)About UsAt Altevol Sports Academy, we're committed to building one of the most prestigious sports training ecosystems in India. As we expand, we're looking for a proactive Front Desk Admin who can manage day-to-day operations, support parents and...
-
Front Desk Representative
1 day ago
Ahmedabad, Gujarat, India Magnum Realty Full time ₹ 3,00,000 - ₹ 4,50,000 per yearCompany DescriptionMagnum Realty is dedicated to providing the best service to clients, investors, and brands. With over 10 years of continuous experience, we are committed to serving our respected clients.Role DescriptionThis is a full-time on-site role for a Front Desk Representative located in Ahmedabad. The Front Desk Representative will be responsible...
-
Ahmedabad, Gujarat, India EH Jobs Full time ₹ 15,00,000 - ₹ 28,00,000 per yearFront Desk Executive cum Admission Counselor needed in an International school in Ahmedabad, Gujarat.Immediate joining needed.Female Candidate needed.Qualification - Graduate / PGThe Front Desk Executive cum Admission Counselor is responsible for managing the school's reception area, providing excellent customer service, and guiding prospective families...
-
Ahmedabad, Gujarat, India EducoHire Full time ₹ 4,00,000 - ₹ 6,00,000 per yearFront Desk Executive cum Admission Counselor needed in an International school in Ahmedabad, Gujarat. Immediate joining needed. Female Candidate needed. Qualification - Graduate / PG The Front Desk Executive cum Admission Counselor is responsible for managing the school's reception area, providing excellent customer service, and guiding prospective...