Urgent Search: Business Development Executive

2 weeks ago

Ahmedabad India Inextrix Technologies Pvt. Ltd. Full time

Job Description We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. Responsibilities lResearch and identify solutions to software and hardware issues lDiagnose and troubleshoot technical issues, including account setup and network configuration lAsk customers targeted questions to quickly understand the root of the problem lTrack computer system issues through to resolution, within agreed time limits lTalk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue lProperly escalate unresolved issues to appropriate internal teams (e.g. software developers) lProvide prompt and accurate feedback to customers lRefer to internal database or external resources to provide accurate tech solutions lEnsure all issues are properly logged lPrioritize and manage several open issues at one time lFollow up with clients to ensure their IT systems are fully functional after troubleshooting lPrepare accurate and timely reports lDocument technical knowledge in the form of notes and manuals lMaintain jovial relationships with clients Requirements and skills l1-2 Year experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar lHands-on experience with Linux lGood understanding of computer systems, mobile devices and other tech products lAbility to diagnose and troubleshoot basic technical issues lFamiliarity with remote desktop applications and help desk software (eg. Zendesk) lExcellent problem-solving and communication skills lAbility to provide step-by-step technical help, both written and verbal Location :- Ahmedabad , Gujarat ( onsite).

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