Urgent Search: Customer Support Representative I

3 days ago

Hyderabad, Telangana, India Rapiscan Systems Full time
Job Description

Overview

Rapiscan Systems, an OSI Systems, Inc. company, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs, and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities. As the worlds leading security screening provider, Rapiscan Systems provides state-of-the-art products, solutions, and services to meet our customers most demanding threat detection needs.

Customer Service Support: Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Responsibilities

- Receives customers&apos requests by telephone ,email or chat analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
- Analyzes transactions, corrects records, and adjusts errors.
- Searches company records under ZIP code, name, account number, etc., using Navision, hard copy documents, requisition information, etc. from factory.
- Traces status of orders through Purchasing Department.
- Escalations management to resolve customer issues.
- Resolves customer questions related to orders, takes orders as needed.
- Maintains liaison with other departments for order completion.
- Create orders, mails information, and similar data to customer, as required.
- Responds to customers&apos requests via telephone or mail, electronic mail or personal computer when necessary.
- Contacts customers or technicians to ascertain clarifying information on orders.
- Have knowledge of product line, prices, delivery time, drop ship items, various services, and similar data, as required.
- Prepares and forwards preliminary paperwork to RMA Returns and Replacements on problem orders.
- Uphold the companys core values of Integrity, Innovation, Accountability, and Teamwork
- Demonstrate behavior consistent with the companys Code of Ethics and Conduct
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
- Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

- Should have experience of atleast 2 years of working in an international Call Center
- Fluent in english both Verbal and written
- Flexible to work in rotational shifts
- Flexible to work 6th day ( additional day) if needed.

  • Customer Service Representative

    1 day ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Conduct daily site walks to identify potential issues and ensure compliance with company standards.Manage office equipment...

  • Technical Support Engineer I

    7 hours ago

    Hyderabad, Telangana, India Cendyn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Purpose: The Technical Support Engineer I is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer I will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the...

  • Customer Support Representative

    4 weeks ago

    Hyderabad, Telangana, India Allyis Full time

    Job Title: Customer Support RepresentativeRole and responsibilitiesWhat you get to do in this role:Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner.You will be escalating to internal or external support resources and Subject Matter Experts...

  • Support Representative

    10 hours ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 10,27,535 - ₹ 12,85,848

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our service desk, you will provide technical assistance and support to customers, resolving complex issues and ensuring timely resolution.Responsibilities:1. Provide technical support and troubleshooting services for hardware and...

  • Customer Support Representative

    8 hours ago

    Hyderabad, Telangana, India Tech Mahindra Full time US$ 60,000 - US$ 1,20,000 per year

    Role - Customer support representativeHyderabad Hiring Requirements:Excellent Communication in English.Minimum 8 months of Experience is required in International Voice ( Inbound Calling only ) on Paper.Candidates must comfortably working in night Shifts and Work from Office.Candidates should be ready to join immediately.Working:- 5 Days ( Rotational Week...

  • Urgent Search: HR Service Specialist

    4 weeks ago

    Hyderabad, Telangana, India Advance Auto Parts Full time

    Job DescriptionJob DescriptionJob DescriptionSummaryThe HR Processing Specialist is responsible for the management of Workday tasks including hiring issues, profile issues, corrections to job changes, and corrections to team members profiles based on defined SLAs. This position will also maintain and execute initiatives to ensure federal compliance of all...

  • IT Support Analyst I

    2 weeks ago

    Hyderabad, Telangana, India Appen Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About AppenAppen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation...

  • IT Support Analyst I

    4 hours ago

    Hyderabad, Telangana, India Appen Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About Appen Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation...

  • Seeking Customer-Focused Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

    Job TitleWe are hiring for a Technical Support Advocate.Job Description:Achieve customer satisfaction by resolving technical issues related to Microsoft software, hardware, and services in a timely and effective manner. Provide proactive solutions to ensure a positive customer experience.Key Responsibilities:1. Customer Interaction• Engage with customers...

  • Customer Service Representative

    3 days ago

    Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Customer Service Representative", "We are seeking a skilled and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.", "Main Responsibilities:", "Respond to...