Urgent Search: Customer Support Representative I

4 weeks ago

Hyderabad, Telangana, India Rapiscan Systems Full time
Job Description

Overview

Rapiscan Systems, an OSI Systems, Inc. company, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs, and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities. As the worlds leading security screening provider, Rapiscan Systems provides state-of-the-art products, solutions, and services to meet our customers most demanding threat detection needs.

Customer Service Support: Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Responsibilities

- Receives customers&apos requests by telephone ,email or chat analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
- Analyzes transactions, corrects records, and adjusts errors.
- Searches company records under ZIP code, name, account number, etc., using Navision, hard copy documents, requisition information, etc. from factory.
- Traces status of orders through Purchasing Department.
- Escalations management to resolve customer issues.
- Resolves customer questions related to orders, takes orders as needed.
- Maintains liaison with other departments for order completion.
- Create orders, mails information, and similar data to customer, as required.
- Responds to customers&apos requests via telephone or mail, electronic mail or personal computer when necessary.
- Contacts customers or technicians to ascertain clarifying information on orders.
- Have knowledge of product line, prices, delivery time, drop ship items, various services, and similar data, as required.
- Prepares and forwards preliminary paperwork to RMA Returns and Replacements on problem orders.
- Uphold the companys core values of Integrity, Innovation, Accountability, and Teamwork
- Demonstrate behavior consistent with the companys Code of Ethics and Conduct
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
- Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

- Should have experience of atleast 2 years of working in an international Call Center
- Fluent in english both Verbal and written
- Flexible to work in rotational shifts
- Flexible to work 6th day ( additional day) if needed.

  • Customer Service Representative

    6 days ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the JobWere changing the way people think about customer care, and we need your helpWere searching for a Senior Team Leader to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing...

  • Urgent Hirings

    18 hours ago

    Hyderabad, Telangana, India Access Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Subject: Urgent Hiring Opportunity at Access HealthcareDear job seekersI hope this message finds you well.I am reaching out to inform you of an urgent hiring opportunity at Access Healthcare.We are currently looking for both certified and non-certified coders who are available to work from our office six days a week. Strong communication skills are essential...

  • Technical Support Engineer I

    1 week ago

    Hyderabad, Telangana, India AllCloud Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION – TECHNICAL SUPPORT ENGINEER IRoleTechnical Support Engineer IExperience1-3 yearsSkillCustomer Support / Technical SupportDepartmentCustomer SupportLocationHyderabadABOUT THE ORGANISATIONAllCloud is a Tech-Fin, an enabler for Fin-Techs. We build innovative Unified Lending technology for Banks and Financial Institutions to help them scale....

  • IT Support Analyst I

    2 days ago

    Hyderabad, Telangana, India Appen Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About Appen Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation...

  • Customer Service Representative

    18 hours ago

    Hyderabad, Telangana, India Overseas IT Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary:The Customer Service Representativemust provide high-class Customer services to our US clients, we're looking for someone who can take on challenges. We're searching for a Customer Services Representativewho has worked on both new and existing businesses and has a proven track record of success. Must be familiar with the CRM process. You must...

  • Customer Care Representative

    2 weeks ago

    Hyderabad, Telangana, India MetroRide Kids Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionMetroRide Kids is your family's trusted commute partner, focused on making daily commutes safe, reliable, and sustainable for children. Leveraging shared mobility, electric vehicles, and artificial intelligence, we have served over 2 million rides and saved over 1.2 million kilograms of CO2 emissions using an all-electric fleet. Supported...

  • Urgent Search) Research And Development Engineer

    4 weeks ago

    Hyderabad, Telangana, India Tek Support Full time

    Job Title: Senior R&D EngineerLocation: RemoteOverviewWe are seeking an experienced R&D Engineer with 10+ years of expertise in product development, design innovation, and engineering research. This role is responsible for driving end-to-end development of new products and technologies, ensuring compliance with industry standards, and collaborating with...

  • Senior Customer Service Representative

    24 hours ago

    Hyderabad, Telangana, India Crown Technology Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCrown Technology Ltd. specializes in selling high-definition and color zoom camera modules made by Sony, which are used for high-speed dome cameras and pan-tilt equipment. The company also manufactures IP modules for CCTV. With its main office in China and the selling office in Shenzhen, Crown Technology serves markets in China, Europe,...

  • Customer Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...

  • Utilities Customer Service Representative

    23 hours ago

    Hyderabad, Telangana, India Mahindra It Consultancy Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionMahindra It Consultancy Private Limited is an electrical/electronic manufacturing company based in Mumbai, Maharashtra, India. The company specializes in providing high-quality electrical and electronic solutions to meet the needs of various industries. With its headquarters situated in Bambutwadi, Church Road, Mankhurd, the company is...