Technical Support Engineer I

2 hours ago

Hyderabad, Telangana, India AllCloud Full time ₹ 6,00,000 - ₹ 12,00,000 per year
JOB DESCRIPTION – TECHNICAL SUPPORT ENGINEER I

Role

Technical Support Engineer I

Experience

1-3 years

Skill

Customer Support / Technical Support

Department

Customer Support

Location

Hyderabad

ABOUT THE ORGANISATION

AllCloud is a Tech-Fin, an enabler for Fin-Techs. We build innovative Unified Lending technology for Banks and Financial Institutions to help them scale. Based in Hyderabad, India, we are a growing ISO 27001-certified company with 500+ Clients across Asia and Africa.

Having worked with 500+ Lenders across multiple geographies for 10 years, we have built expertise in Industry Best Practices for Lending. Our domain-specific solution helps lenders manage multiple loan products on a single unified platform.

Visit us at

KEY RESPONSIBILITES

  • Handle critical accounts with professionalism and empathy, ensuring high satisfaction and prompt issue resolution.
  • Manage inbound, outbound, and email conversations with clients, providing timely updates and clear information.
  • Provide basic technical support, including:
  • Basic troubleshooting and assistance with Excel and standard ticketing systems.
  • Logging, tracking, and resolving support requests, escalating complex issues as required.
  • Document all customer interactions and resolutions in ticketing software, maintaining accurate records.
  • Maintain a professional communication style—both verbal and written—with a focus on customer service and problem-solving.
  • Collaborate with internal teams to resolve challenging issues and ensure workflow efficiency.

ROLE REQUIREMENTS

  • Strong interpersonal skills and customer orientation.
  • Capability to work under pressure while managing time effectively.
  • Willingness to learn new tools and upgrade technical know-how as per business needs.
  • Basic proficiency with MS Excel and familiarity with ticketing systems.

ACADEMIC QUALIFICATION

  • Graduation/Basic degree in B. com or related field
  • MBA (Finance) preferred

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