Customer Service Representative
4 weeks ago
The Dispatch Order Management Agent is responsible for managing the end-to-end process of dispatching service cases, ordering spare parts, and coordinating with HP Customer Engineers. This role ensures efficient service delivery across commercial and consumer sectors, with a strong focus on backend operations, telephony case management, and field support coordination. Key responsibilities include: •Dispatching new onsite service events to the most suitable resource based on availability, skillset, and location. •Ordering recommended spare parts aligned with geographical specifications to ensure timely delivery and service execution. •Handling inbound and outbound calls with engineers, partners, and customers as needed. •Managing case follow-ups, part status updates, onsite service updates, and case reassignment. •Picking and managing cases from HPI tools, ensuring accurate verification and assignment. •Monitoring daily order status and escalating issues to the supply chain or repair departments. •Documenting case actions and closing cases based on resolution confirmation. •Supporting field engineers with urgent requests, order changes, and stakeholder communications. •Maintaining responsiveness to business emails and chat messages. Qualifications & Skills: • English Proficiency: Fluent in spoken and written English • Voice Skills: Capable of handling basic voice interactions when required. • Telephony Experience: Comfortable managing calls and telephony-based workflows. • Customer Service: Strong empathy and communication skills. • Technical Skills: Basic proficiency in Microsoft Office and case management tools. Mandatory - International Voice Process , Only Immediate joiners will be considered
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Customer Service Representative
4 weeks ago
India Magnum Group Full timeJob Description Company Description Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with a workforce of over 2000. Specializing in BPO-BPM services, Contact Centers, HRO, IT solutions, Utility & Security Management, and Operations & Maintenance, Magnum Group has a strong presence...
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Customer Service Representative
2 weeks ago
India Bloom Consulting Services Full time**Customer Service Representative ( Job ID : 000000340 )**: NA Experience **0 - year** Offered Salary Notice Period **Not Disclosed** - Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To...
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Customer Service Representative
2 weeks ago
India CareerUS Solutions Full timeCustomer Service Representative – Job Description Position Summary The Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a professional,...
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Customer Service Representative
2 weeks ago
India CareerUS Solutions Full timeCustomer Service Representative – Job DescriptionPosition SummaryThe Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a professional,...
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Customer Service Representative
2 weeks ago
India CareerUS Solutions Full timeCustomer Service Representative – Job DescriptionPosition SummaryThe Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong problem-solving skills...
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Customer Service Representative
2 weeks ago
india Snaphunt Full timeThe Role: The role: Earn up to $3,500 per month (depending on experience) as a Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition. As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with...
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Customer Service Representative
1 week ago
India RegisterKaro Full timeJob Title: Customer Support Representative Location: Gurugram Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
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Customer Service Representative
2 weeks ago
India CareerUS Solutions Full timeCustomer Service Representative – Job Description Position Summary The Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a professional,...
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Customer Service Representative
4 days ago
India CareerUS Solutions Full timeJob Description Customer Service Representative Job Description Position Summary The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong...
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Customer Service Representative
2 weeks ago
India CareerUS Solutions Full timeCustomer Service Representative – Job Description Position Summary The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong problem-solving...
