Customer Service Representative
1 day ago
The Dispatch Order Management Agent is responsible for managing the end-to-end process of dispatching service cases, ordering spare parts, and coordinating with HP Customer Engineers. This role ensures efficient service delivery across commercial and consumer sectors, with a strong focus on backend operations, telephony case management, and field support coordination. Key responsibilities include: •Dispatching new onsite service events to the most suitable resource based on availability, skillset, and location. •Ordering recommended spare parts aligned with geographical specifications to ensure timely delivery and service execution. •Handling inbound and outbound calls with engineers, partners, and customers as needed. •Managing case follow-ups, part status updates, onsite service updates, and case reassignment. •Picking and managing cases from HPI tools, ensuring accurate verification and assignment. •Monitoring daily order status and escalating issues to the supply chain or repair departments. •Documenting case actions and closing cases based on resolution confirmation. •Supporting field engineers with urgent requests, order changes, and stakeholder communications. •Maintaining responsiveness to business emails and chat messages. Qualifications & Skills: • English Proficiency: Fluent in spoken and written English • Voice Skills: Capable of handling basic voice interactions when required. • Telephony Experience: Comfortable managing calls and telephony-based workflows. • Customer Service: Strong empathy and communication skills. • Technical Skills: Basic proficiency in Microsoft Office and case management tools. Mandatory - International Voice Process , Only Immediate joiners will be considered
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Customer Service Representative
3 days ago
India Magnum Group Full timeJob Description Company Description Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with a workforce of over 2000. Specializing in BPO-BPM services, Contact Centers, HRO, IT solutions, Utility & Security Management, and Operations & Maintenance, Magnum Group has a strong presence...
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Customer Service Representative
3 weeks ago
Delhi, India Piezel LLC Full timeJob Description Company Description We suggest you enter details here. Role Description This is a full-time on-site role located in Gurugram for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day...
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Customer Service Representative
3 weeks ago
Gurugram, Gurugram, India Nu Republic Full timeJob Description Company Description Nu Republic is on a mission to transform the wear-tech world by fusing fashion, technology, and self-expression. Our portfolio includes personal audio, true wireless earbuds, speakers, smartwatches, tech backpacks, and charging solutions designed to complement both style and lifestyle. Step into the #NuCodeOfCool with OG...
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Customer Service Representative
3 weeks ago
Chandigarh, India, India NetRTech Solutions LLP Full timeJob descriptionCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionThis is a full-time role for a...
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Customer Service Representative
1 day ago
India Marsion Tech Full timeJob Description We're seeking a Customer Service Representative to join our remote support team. You'll serve as the first point of contact for customers, ensuring inquiries are handled efficiently, professionally, and with empathy. The ideal candidate is customer-focused, tech-savvy, and enjoys solving problems. Key Responsibilities - Respond to customer...
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Customer Service Representative
4 weeks ago
Surat, India Bullion knot Full timeJob Description Company Description Bullion Knot, established in 2020, is dedicated to manufacturing and exporting high-quality Designer Kurtis and gowns, including pattu gowns, georgette frocks, and organza frocks. Our products are well-regarded for their ease of use, shrink resistance, lightweight, and affordability. We follow the latest stitching...
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Customer Service Representative
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra LUZO Full timeCompany DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...
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Customer Service Representative
3 days ago
India Bloom Consulting Services Full timeNA Experience **0 - year** Offered Salary Notice Period **Not Disclosed** Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To initiate a video verification in case of any alarm/ticket.
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Customer Service Representative
16 hours ago
India Bloom Consulting Services Full timeNot Disclosed Experience **0 - Year** Offered Salary **Lakh** Notice Period **Not Disclosed** Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To initiate a video verification in case of any...
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Customer Service Representative
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra NetRTech Solutions LLP Full timeJob descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...
