Urgent Search Service Desk Engineer

4 days ago

Hyderabad Chennai Noida, India Glauben Technologies Full time

Job Description Roles and Responsibilities: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. - Resolve or Route incidents and requests to appropriate teams - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User Access and Exit controls. - Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. - Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. - Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. - Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. - Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. - Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) - Willing to work in different shifts and national holidays as required by Operations. - Experience in Helpdesk Support/IT Support - Experience in handling ticketing tools like ServiceNow, Jira, Required Skills: - Basic knowledge in IT - Basic knowledge in Windows Operating systems,Clients: Windows8, Windows7, Windows 10, Servers: Windows 2008, Windows 2003, Windows 2000, Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance - Basic Knowledge of Lync and OCS - Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Explorer, Chrome, Firefox), Anti-virus and firewall software, PC Hardware knowledge, Desktop,Laptop, Peripheral devices (printers, scanners), Mobile devices and OS (iOS/Android/Windows)

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