18/09/2025) Guest Relations Executive

THE ROLE At The Bombay Canteen we don t just serve food we create experiences As a Guest Relations Executive you ll be the warm welcome at the door the voice on the phone and the one who ensures every guest feels like they ve just walked into their favorite spot in the city Whether it s managing reservations or providing top-notch service you ll be at the heart of delivering a seamless memorable experience every time You ll join the Hunger Inc family home to some of Mumbai s most talked-about spots including The Bombay Canteen O Pedro Bombay Sweet Shop Veronica s and Papa s so yes we re kind of a big deal in the Mumbai food scene But here s the thing it s not just about the food It s about making people feel welcome valued and like they re part of something special And we need someone who can bring that vibe to life every day WHO YOU ARE You re not just someone answering phones or handling reservations you re the person who shapes the guest s entire experience You know how to balance professionalism with warmth ensuring everyone feels right at home You re detail-oriented organized and thrive in a fast-paced dynamic environment You have strong communication skills and can effortlessly handle guest inquiries while maintaining the highest standards of service Whether you re handling a special request or guiding someone through our latest menu you know how to make each guest feel important If you re the type of person who notices when a guest s coffee order needs a top-up or remembers someone s birthday from the last time they visited then you re exactly who we re looking for YOUR TEAM You ll be part of an incredible team working closely with the restaurant managers captains and service staff to ensure everything runs smoothly You ll inspire them with your passion for excellent service and your ability to build relationships with both guests and your team You ll also collaborate with the Hunger Inc crew marketing PR and operations to create memorable moments for our guests WHO YOU WILL REPORT TO You ll report directly to the Restaurant Manager someone who shares your passion for delivering exceptional service and together you ll ensure that The Bombay Canteen continue to be some of the best places to dine in Mumbai YOU WILL BE RESPONSIBLE FOR Guest Experience From the moment the guest walks in or calls you ll ensure they feel welcomed valued and taken care of Every phone call reservation and in-person interaction will be a chance to shine Reservations Inquiries You ll handle all reservations and inquiries with precision and care ensuring the team has all the information they need to deliver an excellent guest experience Team Coordination You ll assist in ensuring the team is always informed and prepared with a smooth flow of information between front-of-house and kitchen Guest Engagement You ll be proactive about remembering guest preferences past visits and special requests to ensure we deliver a personalized experience every time Administrative Support Assist with reservation software ensuring accuracy and timely confirmation of bookings and maintaining proper guest records Safety Sanitation Ensure that all safety and sanitation policies are followed helping to maintain a clean and comfortable environment SKILLS Organized You can juggle a variety of tasks at once whether it s managing multiple phone lines confirming reservations or assisting with guest inquiries you re always on top of things Communication You excel in both written and verbal communication interacting effortlessly with guests and team members Customer-Focused You thrive on providing exceptional service and making guests feel special whether you re answering a question or handling a special request Team Player You know that great service is all about working together as a team You re a strong collaborator who brings energy and positivity to your team Tech-Savvy Experience with reservations and point-of-sale systems is a plus You re comfortable using technology to streamline your work and improve efficiency Calm Under Pressure In a fast-paced environment you maintain your composure and handle any situation with grace and professionalism WHAT YOU LL GET The Chance to Shine You ll play a crucial role in shaping the guest experience of Mumbai s most exciting restaurants Competitive Salary You ll receive a salary that reflects your experience and the important work you do Growth Opportunities Hunger Inc is committed to internal growth this is your chance to take your career to the next level with us A Fun Team You ll work with a fun supportive team that shares your passion for food service and making people feel at home At The Bombay Canteen we believe every guest is a part of our family If you re ready to be part of a team that s committed to delivering unforgettable experiences with warmth and professionalism apply now