▷ [15h Left] Sales Support Coordinator

Sales Support CoordinatorDescription -Job Summary This role is responsible for managing sales documentation updating CRM data and assisting in sales support strategy development The role conducts market research handles escalated customer issues and analyzes customer feedback The role contributes to sales forecasting and process optimization while supporting the professional development of junior team members Responsibilities Ensures proper organization and management of sales-related documentation contracts invoices and purchase orders Maintains and updates customer information in the CRM Customer Relationship Management system ensuring data accuracy and completeness Assists in the development and execution of sales support strategies and initiatives to improve overall sales performance and efficiency Conducts market research to identify emerging trends customer preferences and competitive intelligence and shares insights with the sales team Identifies opportunities for process optimization and suggests improvements to streamline sales support operations and enhance customer satisfaction Manages escalated customer issues or disputes collaborating with relevant teams and management to find swift and satisfactory resolutions Gathers and analyzes customer feedback through surveys or direct communication and uses the feedback to improve products services and overall customer experience Contributes to sales forecasting efforts collaborating with sales and demand planning teams to optimize inventory and resources Prepares materials and reports for sales meetings ensuring that the sales team has all the necessary information to make informed decisions Supports professional development of junior team members providing guidance on complex issues processes and best practices Education Experience Recommended High School Diploma General Education Diploma GED Higher Secondary education or commensurate work experience or demonstrated competence Typically has 4-6 years of related work experience preferably in customer support sales operations sales support people management or a related field Preferred Certifications Certified Sales Operations Professional CSOP Knowledge Skills Account Management Accounting Billing Customer Inquiries Customer Relationship Management Data Entry Digital Transformation Finance Invoicing Marketing Merchandise Exchanges Merchandise Returns Order Management Order Management Systems Order Processing Purchasing SAP Applications Selling Techniques Supply Chain Upselling Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact Scope Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process Complexity Works on assignments that are moderately complex in nature and require intermediate problem resolution Disclaimer This job description describes the general nature and level of work performed in this role It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc These may be subject to change and additional functions may be assigned as needed by management Job - Sales OperationsSchedule - Full timeShift - No shift premium India Travel -Relocation -Equal Opportunity Employer EEO -HP Inc provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law s Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested This information is provided voluntarily The information obtained will be kept in strict confidence If youd like more information about HPs or your EEO rights as an applicant under the law please click here