(15h Left) Product Owner – Service

Function Digital Information Technologies Pay Band E4 to M2 Role The primary responsibility of this role is to coordinate with After-Sales stakeholders and ensure effective implementation of IT solutions that enhance customer experience and operational efficiency A purpose driven role for you Manage After-Sales Modules on DMS- Work on functionalities like warranty management part-model mapping Service job card workflows and Complaint handling in the Dealer Management System Siebel or equivalent Dealer Operations Support - Act as the first point of contact for resolving process and system issues raised by dealers coordinate within IT and business teams to ensure timely resolution Enhancement Change Management - Gather business requirements document process improvements and drive enhancements to existing after-sales modules ensuring alignment with business goals Stakeholder Coordination Liaise with After-Sales business teams IT vendors and cross-functional stakeholders for solution design UAT and rollout of new features or processes Testing - Participate in functional testing user acceptance testing UAT and track defects ensure accurate deployment of changes into production A Day in the life Manage After-Sales Modules on DMS- Work on functionalities like warranty management part-model mapping Service job card workflows and Complaint handling in the Dealer Management System Siebel or equivalent Dealer Operations Support - Act as the first point of contact for resolving process and system issues raised by dealers coordinate within IT and business teams to ensure timely resolution Enhancement Change Management - Gather business requirements document process improvements and drive enhancements to existing after-sales modules ensuring alignment with business goals Stakeholder Coordination Liaise with After-Sales business teams IT vendors and cross-functional stakeholders for solution design UAT and rollout of new features or processes Testing - Participate in functional testing user acceptance testing UAT and track defects ensure accurate deployment of changes into production Academic Qualification Experience B E B Tech MCA 4-5 Years of Experience Technical Skills Knowledge Experience in executing Digital projects preferably Siebel Good knowledge of Automotive industry Dealer Management System After Sales Processes Has led or contributed to POCs Solutions Digital asset development Project Management and support to Business on the existing functionalities and Implementation of new Initiatives and processes Behavioural Skills Stakeholders Management Structured Thinking Accountability Resolving Conflict Execution Focussed etc What will it be like to work for Hero As the world s largest manufacturer of motorcycles and scooters for the last 22 years Hero is where you will get to work with the brightest innovators passionate about being the best in what they do You will become a part of India s proudest legacy a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower If you are someone who dreams big and goes after their dreams with absolute conviction Hero is your place to be At Hero we are building a cutting-edge future of mobility pushing frontiers of innovation and aiming for the very best Choose to be with the best choose to be your best About Hero Headquartered in New Delhi India is the world s largest manufacturer of motorcycles and scooters for 22 consecutive years We are at the forefront of developing modern technologically superior and eco-friendly mobility solutions for its millions of customers around the world Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia Africa Latin America and the Middle East We have achieved the coveted milestone of 110 million cumulative production and sales since inception Aligned with its Vision Be the Future of Mobility Hero MotoCorp plans to achieve its next 100 million sales by 2030 We have a globally benchmarked manufacturing and Research Development R D ecosystem that is spread across global geographies Its R D facilities are located in India and Germany - the Centre of Innovation and Technology CIT at Jaipur India and the Tech Centre Germany TCG near Munich Hero MotoCorp s eight green manufacturing facilities are spread across India 6 Colombia 1 and Bangladesh 1 Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index In 2022 Hero MotoCorp launched a separate brand for emerging mobility solutions including Electric Vehicles EV - VIDA Powered by Hero VIDA has commenced sales of VIDA V1 - its first EV - in India and plans to launch the product in global markets We are one of the largest global corporate promoters of multiple sporting disciplines Hero is globally associated with golf football field hockey cricket and motorsports Hero MotoSports Team Rally is one of India s flag-bearers in global rally racing The iconic golfer Tiger Woods is Hero MotoCorp s Global Corporate Partner Read more Be with the best Be your best Catch-up on all our Recruitment assessments - We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally Some of our roles use assessments to help us understand how suitable you are for the role you ve applied to If you are invited to take an assessment this is great news It means your application has progressed to an important stage of our recruitment process