15h Left Product Owner- Customer Lifecycle Management

Job Summary We are seeking a Product Owner to create and optimize digital sales journeys for our wealth retail and business banking products This role is instrumental for achieving business growth through superior digital experience on all digital sales journeys through website and mobile for new and existing customers The ideal candidate will have a strong background in digital product management customer experience optimization and digital sales funnel improvement Key Responsibilities Strategy The PO is responsible for owning the product journey vision across the entire product life cycle from inception validation build delivery run iteration Maintain a commercial lens over the product understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products Accountable for creating a transparent clear and easy to understand product vision Own the WHY and ensure all members of the squad understand and embrace the vision mission The why should be closely aligned to the organizations over all goals and ambitions Inspire the squad to continuously thrive in a growth mindset Set goals for the squad and create actions plans to target Coach mentor squad members to continuously uplift capability Own maintain constantly optimize the product roadmap product backlog Foster a culture based on trust psychological safety collaboration Accountable for ensuring compliance and risk adherence of products and services engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained Business Socialize and sell approach solutions to group region markets Engage Tech to get cost proposal and approve for solutions Lead Delivery of programs Implement solution within schedules Own solutioning and risk mitigation in all areas of Operations delivery UAT interfaces and technical Processes Establish testing methods for business apps- automation focused Own monitor and measure the benefits of solutions deployed Review the product backlogs and sign off on MVPs for Markets Understand the business value benefit case revenue efficiency saves risks and regulatory against each back log and challenge it Ensure requirements into system s parts and other related products with the support of architect POs People Talent Lead through example and exhibit the appropriate culture and values Work in collaboration with Country Technology and Risk and control partners Risk Management Responsible for identifying assessing monitoring controlling and mitigating risks to the Group Governance Display awareness and understanding of the Operational Risk Framework for Retail Banking Responsible for identifying assessing monitoring controlling and mitigating compliance risks pertaining to process changes Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the country business unit function team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board of Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Country Group Technology and Operations Other Responsibilities Embed Here for good and Group s brand and values in country business unit team Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Multiple functions double hats Qualifications Training Licenses Memberships and Certifications Bachelors or Masters in Business or relevant degree Understanding of Retail Banking systems processes and risk management Experience in Business Process Management BPM is a plus but not essential Strong communication skills to manage key stakeholders and senior business leaders expectations and to resolve conflicts issues Change Management expertise and ability to manage dependencies across multiple initiative projects and programs Skills and Experience AGILE Product Owner Certification SQL About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 35349