SaaS Customer Support

4 weeks ago

Thiruvananthapuram, India PlusVibe Full time

******** IMPORTANT *************** send the below information to cs-hire@pipl.ai - your current salary in USD per month - your expected salary in USD per month - your notice period - Your CV ***************************************** Company Description is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes, warm-up for all accounts, built-in prospect email verification, data enrichment, AI campaign assistance, and more. Role Description This is a full-time remote role for a Technical Customer Support at Plusvibe. This person will be responsible for providing technical support to users, ensuring customer satisfaction, analyzing customer issues, and communicating effectively with the development team. - What You’ll Do: Answer user questions about our SaaS. - Quickly spot if an issue is a bug. - Write help articles and FAQs. - Set up CS processes What You Need: ✔ Technical background (can diagnose issues, not just follow scripts). ✔ Strong spoken & written English. ✔ Experience in SaaS support is a must ✔ Experience in Community Building would be a plus

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