Partner success manager
4 weeks ago
Designation - Partner success manager Location – Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore) Key Responsibilities: - Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team. - Lead, mentor, and manage a team of any one or multiple services functions from Professional Learning, Partner Success and Customer Service in India - Manage team productivity and performance through instilling a metrics driven culture. - Define team and individual goals in alignment with Global Service objectives. Assist direct reports in the definition and attainment of individual goals. - Have regular 1-1's with direct reports. - Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers. - Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team. - Conduct weekly/monthly reviews with Service leadership and present qualitative and quantitative data on business performance. - Conduct quarterly reviews with leadership. - Develop and maintain strong relationships with key partners to enhance collaboration and business opportunities. - Optimize resource allocation and project management processes to maximize productivity and profitability. - Ensure compliance with industry standards, regulations, and company policies. - Gathering customer feedback and communicating product/services improvement suggestions to the Development/Delivery teams. Key Leadership attributes for this role - Leadership and Team Management - Client Relationship Management - Strategic Planning - Operational excellence - Quality Assurance - Communication and Collaboration. Qualifications and Skills: - Bachelor's or master's degree in business administration, IT, Engineering, or a related field. - 10+ years of experience in professional services, customer services, consulting, or service delivery, with at least 2 years in a leadership role (Preferably in a Services or Product environment); Experience in managing and leading 24*7 Support (Preferably in a Product / SaaS environment) will be a great addition to the skills. - Exceptional understanding of Customer Experience and Professional Services Structure (Supply chain, ticketing, resolution and experience) is mandatory. - Strong leadership, team management, and people development skills. - Proven track record in driving customer success, project management, and revenue growth. - Excellent communication, negotiation, and relationship-building abilities. - Ability to work cross-functionally and collaborate with different departments. - Ability to build and pull-out report in Salesforce and Gainsight. - Experience using Zoom Contact Centre, workday and DOMO Preferred Qualifications: - PMP, ITIL, or Six Sigma certification. - Knowledge or experience of Edtech Software domain is a plus. - Strong analytical and problem-solving skills. Work Environment: - Hybrid work environment (4 days a week to work from office) - The role requires working in ET or MT (US business hours)
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Partner Success Manager
5 days ago
Bengaluru Office, India Guidewire Full timeSummaryPartner Success Manager – IndiaDepartment: Global SI Alliances (Partner Success)Location: Bengaluru, IndiaWe are seeking an experienced Partner Success Manager to join our Global SI Alliances team in Bengaluru, India. This is a high-impact individual contributor role critical to the success of large-scale Guidewire implementations led or supported...
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Partner Success Manager
4 days ago
Bengaluru, India ACL Digital Full timeJob Description Position: Partner Success Manager Location: Remote Experience: 3+ Years (preferably from Payments / FinTech industry) Employment Type: Full-Time Key Responsibilities - Manage and support the end-to-end onboarding process for partner merchants. - Coordinate with internal teams (Sales, Compliance, Tech, Channel Partners) to ensure smooth...
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Partner success manager
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Recro Full timeDesignation - Partner success managerLocation – Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore)Key Responsibilities: Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team.Lead, mentor,...
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Partner Success Manager
2 weeks ago
Bengaluru, Karnataka, India, Karnataka ACL Digital Full timePosition: Partner Success Manager Location: Remote Experience: 3+ Years (preferably from Payments / FinTech industry) Employment Type: Full-TimeKey ResponsibilitiesManage and support the end-to-end onboarding process for partner merchants.Coordinate with internal teams (Sales, Compliance, Tech, Channel Partners) to ensure smooth activation of partner...
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Partner Success Manager
2 weeks ago
Bengaluru, India DPDzero Full timeJob Description About DPDzero DPDzero (www.dpdzero.com) is an AI Collections Company for financial institutions to run collections on autopilot. Our AI platform combines digital nudges, AI voice agents, and ethical human interventions to improve borrower experience, maximise recovery and reduce cost. DPDzero is trusted by industry leaders like IndusInd Bank,...
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Partner Success Manager
4 weeks ago
India iVedha Inc. Full timeJob Description Role: Partner Success Manager Strategic Alliances Location: Remote in India [Must be available to support in EST (USA/Canada) hours] Duration: Full-Time Business Unit: iVedha Fabric -ivedha.com/fabric Global Partner & GTM Organization (Focusing on Salesforce, Databricks, Elastic, LogicMonitor, Google Cloud, Microsoft Azure, and AWS) Overview:...
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, India, IN TCWGlobal Full timePartner Success Implementation Manager – Project Manager(Remote)Location: India (Remote)Compensation: INR – 180,000 monthContract: 8-month term with strong potential for extensionSchedule: Full-time | Flexible hours (must be able to attend meetings across multiple time zones)Our client is a thriving educational tech company with a mission to provide the...
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Sales Management Intern
4 days ago
India Thynk Success Full timeJob Description Company Description Thynk Success bridges the gap between educational institutions, EdTech companies, and global opportunities, offering impactful strategies and digital solutions. With expertise in digital solutions for educational institutions, the company enhances visibility, credibility, and engagement, leading to increased admissions and...
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Partner Account Manager
1 week ago
India Siemens Full timePartner Account Manager Location Pune Chennai Chandigarh Purpose Drive revenue growth and achieve sales targets by building strong strategic partner relationships As the primary relationship owner the Partner Account Manager is responsible for generating sales with and through authorized partners ensuring active engagement and expanding overall market...
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Bengaluru, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And...
