Partner success manager
17 hours ago
Designation - Partner success manager Location – Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore) Key Responsibilities: - Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team. - Lead, mentor, and manage a team of any one or multiple services functions from Professional Learning, Partner Success and Customer Service in India - Manage team productivity and performance through instilling a metrics driven culture. - Define team and individual goals in alignment with Global Service objectives. Assist direct reports in the definition and attainment of individual goals. - Have regular 1-1's with direct reports. - Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers. - Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team. - Conduct weekly/monthly reviews with Service leadership and present qualitative and quantitative data on business performance. - Conduct quarterly reviews with leadership. - Develop and maintain strong relationships with key partners to enhance collaboration and business opportunities. - Optimize resource allocation and project management processes to maximize productivity and profitability. - Ensure compliance with industry standards, regulations, and company policies. - Gathering customer feedback and communicating product/services improvement suggestions to the Development/Delivery teams. Key Leadership attributes for this role - Leadership and Team Management - Client Relationship Management - Strategic Planning - Operational excellence - Quality Assurance - Communication and Collaboration. Qualifications and Skills: - Bachelor's or master's degree in business administration, IT, Engineering, or a related field. - 10+ years of experience in professional services, customer services, consulting, or service delivery, with at least 2 years in a leadership role (Preferably in a Services or Product environment); Experience in managing and leading 24*7 Support (Preferably in a Product / SaaS environment) will be a great addition to the skills. - Exceptional understanding of Customer Experience and Professional Services Structure (Supply chain, ticketing, resolution and experience) is mandatory. - Strong leadership, team management, and people development skills. - Proven track record in driving customer success, project management, and revenue growth. - Excellent communication, negotiation, and relationship-building abilities. - Ability to work cross-functionally and collaborate with different departments. - Ability to build and pull-out report in Salesforce and Gainsight. - Experience using Zoom Contact Centre, workday and DOMO Preferred Qualifications: - PMP, ITIL, or Six Sigma certification. - Knowledge or experience of Edtech Software domain is a plus. - Strong analytical and problem-solving skills. Work Environment: - Hybrid work environment (4 days a week to work from office) - The role requires working in ET or MT (US business hours)
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Partner Success Manager
16 hours ago
India iVedha Inc. Full timeJob Description Role: Partner Success Manager Strategic Alliances Location: Remote in India [Must be available to support in EST (USA/Canada) hours] Duration: Full-Time Business Unit: iVedha Fabric -ivedha.com/fabric Global Partner & GTM Organization (Focusing on Salesforce, Databricks, Elastic, LogicMonitor, Google Cloud, Microsoft Azure, and AWS) Overview:...
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India Xelix Full timeJob Description About Us We're Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than...
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Business Associate- Partner Success
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Lead - People Success Partner
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India Microsoft Full timeJob Description The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestratingsupportdelivery activities within an account (set of accounts).This is inclusive of customer success,support, and transformation activities across the free-to-fee spectrum. The prevailing...
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Customer Success Finance Manager
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India Microsoft Full timeJob Description The key responsibility of Customer Success Finance Manager is to drive Area Revenue growth for Unified/Support Business leveraging market insights, propensity models and partnering closely with Business on landing Corp strategy into actionable plans. In addition closely focus on MACC to ACR process with business partners.
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Customer Success Manager
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India MeltPlan Full timeJob Description Apply here: https://job-boards.greenhouse.io/meltplan/jobs/4033030009 About MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction,...
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Customer Success Manager
1 day ago
India Crayon Data Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob DescriptionAbout the jobRole: Customer Success ManagerExperience: 5 to 7 yearsLocation: Chennai (40–50% travel to Riyadh)Role OverviewWe're looking for a Customer Success Manager with a strong background in data, analytics, or AI-driven platforms. In this role, you will act as the bridge between enterprise clients and Crayon's AI agentic solutions...