Partner Success Manager

4 days ago

Bengaluru India ACL Digital Full time

Job Description Position: Partner Success Manager Location: Remote Experience: 3+ Years (preferably from Payments / FinTech industry) Employment Type: Full-Time Key Responsibilities - Manage and support the end-to-end onboarding process for partner merchants. - Coordinate with internal teams (Sales, Compliance, Tech, Channel Partners) to ensure smooth activation of partner accounts. - Provide administrative and operational support to the Channel Partner team. - Maintain accurate documentation, reports, dashboards, and partner records. - Track onboarding progress, follow up on pending items, and ensure SLAs are met. - Support routine communications and updates with partner merchants. - Assist in resolving partner queries and escalating issues where required. - Contribute to partner engagement initiatives to improve partner satisfaction and efficiency. Required Skills & Experience - Around 3 years of experience, ideally in payments, fintech, banking, or merchant onboarding roles. - Strong administrative, coordination, and documentation skills. - Good understanding of partner onboarding workflows or merchant lifecycle (preferred). - Excellent communication skills (written and verbal). - Ability to multitask, prioritize work, and work independently in a remote environment. - Strong proficiency in MS Office / Google Workspace (Excel, Sheets, Docs, etc.).

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