Partner Success Manager

Job Description About DPDzero DPDzero (www.dpdzero.com) is an AI Collections Company for financial institutions to run collections on autopilot. Our AI platform combines digital nudges, AI voice agents, and ethical human interventions to improve borrower experience, maximise recovery and reduce cost. DPDzero is trusted by industry leaders like IndusInd Bank, L&T Finance, Tata Capital, Moneyview, Paysense, and others to manage collections from over 1 crore borrowers in India. DPDzero is backed by GMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund. About the Role The Partner Success Manager (PSM) is not an account manager role. It is a high-stakes, high-leverage, cross-functional operator role responsible for protecting belief, retaining allocation, and driving expansion across some of the largest lenders in the country. This role sits at the intersection of collections strategy, analytics, stakeholder management, and execution discipline. You will be the single most important interface for our partners ensuring they feel heard, safe, prioritized, and confident about their portfolio outcomes. Performance gets us in the door. Belief keeps us inside. Your job is to ensure both are always intact. This is an ideal role for someone who has worked in: 1. Collections Strategy inside an NBFC/Bank/Fintech 2. Consulting (McKinsey/BCG/Bain/Kearney) with experience in BFSI, lending, operations, or turnaround programs 3. Program/Delivery roles in high-performance fintech or risk teams You'll operate like a mini-CEO for each lender, driving outcomes across Ops, Digital, Field, Product, Data, and QA. Responsibilities 1. Allocation Retention & Stability 1. Own retention of allocated portfolios across delinquency buckets 2. Track performance daily; identify early-warning signals before dashboards turn red 3. Drive cross-functional war rooms with Ops, Digital, Field, QA, and Product 4. Ensure predictable week-on-week collection efficiency 5. Protect every rupee of allocation through intervention, escalation management, and expectation setting 6. Maintain zero-surprise culture with all lenders 2. Strategic Partner Management 1. Become the primary trusted advisor to collections heads, risk heads, and CXO-level stakeholders 2. Run structured weekly check-ins, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) 3. Build sharp narratives around performance drivers, outcomes, and forward strategy 4. Bring maturity, calm, and control in high-pressure situations 5. Shape portfolio-level strategies to unlock efficiency and expansion 3. Cross-Functional Orchestration 1. Rally internal teams with urgency and clarity to meet partner expectations 2. Work directly with Ops, Digital, Field, Product, Data, and Sales to drive outcomes 3. Establish and maintain governance SLAs for issues, reports, insights, and interventions 4. Translate partner needs into actionable internal requirements 5. Ensure seamless readiness for every new allocation, product type, or geography 4. Performance Insights & Governance 1. Own all partner performance dashboards and reporting 2. Convert operational data into insights that shape lender strategy and internal decisions 3. Build monthly narratives around wins, misses, risks, and corrective plans 4. Track variability, stability, and expectation gaps with precision 5. Ensure partner communication is always structured, sharp, and proactive 5. Advocacy, Expansion & Relationship Growth 1. Identify delight moments and convert them into testimonials, case studies, and PR opportunities 2. Build internal champions within lender organizations 3. Unlock expansion opportunities across delinquency stages, product types, and geographies 4. Drive referenceability and advocacy through consistent delivery 5. Ensure partners view DPDzero as their default, long-term collections partner Requirements You should have experience in one of the following (strongly preferred): 1. Collections Strategy / Risk Strategy / Credit Ops in NBFC, Bank, or Fintech 2. Consulting background (McKinsey / BCG / Bain / Kearney / Deloitte Strategy) with BFSI or operations focus Skills & Capabilities 1. Strong analytical and problem-solving skills 2. Ability to build strategic narratives using data 3. Comfort presenting to CXOs and senior leadership 4. Exceptional communication and expectation management 5. Ability to foresee risks and proactively drive solutions 6. High ownership mindset you operate like a founder 7. Execution discipline and calm under pressure 8. Relationship intelligence ability to build trust, safety, and confidence 9. Sharpness and maturity in stakeholder handling Must-Have Attributes 1. Owner mentality, not coordinator mentality 2. High bias for action 3. Empathy paired with high accountability 4. Ability to drive cross-functional teams without authority 5. Hunger to build long-term trust and retain allocation 6. Discipline, intensity, and detail orientation 7. A deep sense of responsibility toward partner outcomes Why Join This Team Because Partner Success is one of the highest-leverage roles at DPDzero. You will: 1. Work directly with top lenders and CXOs across India 2. Influence revenue outcomes month-on-month 3. Shape strategy and execution across multiple portfolios 4. Build DPDzero's reputation as India's best collections partner 5. Play a critical role in building India's Collections Infrastructure This team protects trust. This team protects performance. This team makes DPDzero inevitable.