
Team Lead – International Visa Sales
1 week ago
Location: Balewadi, Pune
Female Candidates Only
Experience Required: 47 Years in B2C Visa Sales (Minimum 12 Years in a Leadership Role)
We are looking for a dynamic and results-driven Team Lead International Visa Sales (B2C) to manage and grow our visa sales operations. The ideal candidate will lead a team of consultants, ensure sales targets are met, and uphold excellent customer service standards.
Key Responsibilities
Team Management & Leadership
- Lead, mentor, and motivate a team of visa sales consultants.
- Conduct regular coaching and training sessions.
- Monitor sales activities, performance, and conversions.
- Manage team scheduling, attendance, and adherence to SOPs.
Sales & Revenue Generation
- Drive international visa sales through calls, emails, and digital platforms.
- Assist team members with closing complex or high-value deals.
- Identify opportunities for upselling (insurance, holiday packages, etc.).
- Consistently meet or exceed sales targets.
Customer Service Excellence
- Oversee smooth handling of visa applications and documentation.
- Resolve escalations efficiently while maintaining customer satisfaction.
- Build long-term customer relationships and encourage repeat business.
Reporting & Optimization
- Track performance metrics and report results to management.
- Analyze market trends, competitor activities, and customer feedback.
- Work with internal teams to improve efficiency and compliance.
Key Requirements
- Bachelors degree in Business, Sales, Travel & Tourism, or related field.
- 47 years of experience in B2C international visa sales.
- 12 years in a team lead or supervisory position.
- Strong knowledge of international tourist visa processes.
- Proficiency in MS Office, CRM tools, and sales tracking systems.
- Excellent communication, negotiation, and leadership skills.
Preferred Skills
- Experience in the travel and tourism industry (B2C sales).
- Strong problem-solving and decision-making abilities.
- Ability to drive performance and team accountability.
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