Application Support Engineer

Business Unit Cubic Corporation Company Details When you join Cubic you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys and defense capabilities to help promote mission success and safety for those who serve their nation Led by our talented teams around the world Cubic is committed to solving global issues through innovation and service to our customers and partners We have a top-tier portfolio of businesses including Cubic Transportation Systems CTS and Cubic Defense CD Explore more on Cubic com Job Details Job Summary Serves as a systems analyst on the Cross Functional Team working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional Ensures all applications are well-behaved and functioning properly Assists with verifying that all device platforms and OSs Windows AIX UNIX LINUX etc are properly configured to support production test and development environments effectively and efficiently Additionally incumbents will perform all application migrations upgrades and installations in multiple environments This effort requires close coordination with all members of Operations IT This position works under general supervision and direction Essential Job Duties and Responsibilities Performs day-to-day application administration Monitors and manages application and infrastructure health Resolves incidents and takes ownership of incidents and sees them to full resolution escalating as necessary Responds to end-user trouble requests through the enterprise ticketing system Installs and upgrades applications on all platforms Maintains secure applications Assists by interfacing with other teams on all software releases Provides sign-off on various release gateways Troubleshoot server and workstation hardware across several manufacturers and platforms including but not limited to Cisco Dell HP NetApp Provides assistance with Windows UNIX LINUX AIX and HP-UX based platforms in relation to application function and performance Monitors system backup restore failover software and hardware Assists in the installation and configuration of databases Assists in installing configuring and operating monitoring software such as SolarWinds Develops knowledge base articles describing installation-specific configurations and processes Ensures consistency and professionalism of all incident notes and resolution information General Duties and Responsibilities Comply with Cubic s Quality Management System Comply with Cubic Occupational Health Safety and Environment policies and procedures Comply with security in accordance with established policies and procedures of the organizations Comply with Cubic Human Resources Procedures Other duties as requested Minimum Job Requirements Four-year college degree in computer science or related technical field OR equivalent years of experience in lieu of a degree Three 3 years of systems administration analyst experience Knowledge and experience in supporting applications and Infrastructure Hands-on experience providing Level 3 application and production support Must be comfortable participating in rotational on-call support Exposure to Middleware technologies such as Tomcat Weblogic Knowledge of networks Windows and UNIX Operating Systems Exposure to Linux editors such as Vi Nano and Vim Experience with virtualization technologies such as VMware Hyper-V and RDS Knowledge of databases including SQL Server and Oracle Knowledge of SQL in general Broad understanding of System Administration Analyst methodology and principles Proficient with all Microsoft Office applications Ability to handle multiple tasks simultaneously and under tight deadlines Able to understand and carry out instructions provided in various forms written oral diagram The description provided above is not intended to be an exhaustive list of all job duties responsibilities and requirements Duties responsibilities and requirements may change over time and according to business need LI-NB1 Worker Type Employee