Application Support Enginner

5 days ago

Hyderabad Telangana, India Zones Full time

**Description**

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.TM

Position Overview:
What you’ll do as the Application Support Engineer:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience working with Dynamics 365 Finance and Operations and/or CE, either as and end user or support role or a developer role.
- Experience working in an order-to-cash environment (placing orders, shipping them, invoicing them). Procure-to-pay is acceptable as well. Most of our questions come up around the sales order processing flow, Finance O2C, P2P, Tax.
- Ability to work effectively with the next level of support - capturing complete information on the issue before escalating, providing steps already taken in troubleshooting, etc.
- Ability to write runbook/knowledgebase articles for use in future activities
- Intermediate to advanced SQL skills for writing queries.
- Good/ Moderate proficiency in D365 F&O and CE modules
- Record and resolve support issues and escalate as required
- Ensure root causes are identified and appropriately communicated and documented.

What you will bring to the team:

- BE/ BA/BS in Computer Science, or in any related field
- 3-6 years required of experience in D365 user or as a support role.
- Knowledge on CICD/Devops, SDLCs, QA methodologies is added advantage.
- Knowledge on Azure, Monitoring, Observability is added advantage.
- Fast learner and good problem-solving skills
- Good oral and written communication skills
- Ability to manage multiple users and systems
- Team player & Consider it done mindset.
- Background in D365 F&O and CE preferred

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

At Zones, work is more than a job - it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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