Audit Application Support

5 days ago

Hyderabad Telangana, India Joulestowatts Full time

**Company Name:Deloitte**

**Role: Audit Application support**

**Rotational shift(Must be flexible to work on rotational shift)**

**Rotational week(5days working)**

**Work Mode: Work from office**

**Two ways cab facility will be provided**
- resolution to complex queries, resolving customer issues / bug fixes and also acting as liaison between
- auditors and engineering teams. Works in a 24*7 support environment demonstrating excellent
- communication skills. 'This process involves providing Level 1 remote support on Application products /
- systems. This includes resolution of queries which are of high complexities across multiple geographies.
- therefore members need to clearly understand and comprehend the knowledge available and provide
- resolution.

**Roles and Responsibilities**:

- Excellent verbal and written communication skills.
- Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
- Adhere to contact quality guidelines.
- Excellent decision making skills to ensure optimum customer satisfaction.
- Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests.
- Display excellent customer service skills and attitude on each and every interaction.
- Constantly strive to meet or exceed the goals/KPIs.

Demonstrate flexibility in working in different shifts. This team works 24x7.
- Self-disciplined in order to adhere to the schedule published.
- Identify knowledge gaps and submit corrections/updates and new knowledge documents.
- Should be able to mentor new hires

Generic Trainings
- Be a better listener

**Requirement**

Non IT(Engineer's not accepted)

IT(Engineer's Accepted)

**Important(Must be fluent in English-Excellent communication skill)**

Pay: ₹300,000.00 - ₹550,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

**Education**:

- Bachelor's (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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