Customer Success Manager
4 days ago
We are looking for the right people - people who want to innovate achieve grow and lead We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers Experience the challenges rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry Job Duties Under broad direction provides remote technical support services to external and internal users of Landmark environment and applications on complex issues via telephone email and electronic channels while adhering to Customer Support operational processes and best practices Resolves the end user s service request by applying established problem solving techniques including trouble shooting data quality review replicating the end user s workflow understanding how the software is functioning and then proposing solutions that allow the end user to achieve their objective and go beyond to optimize the way they are using the software Service requests involve any questions regarding installations configurations complex data formatting and complex application functionality workflows Escalates unusual novel or extremely complex issues to higher level Support Analysts as needed The nature of the support services provided requires knowledge of multiple domain sciences and the use of software applications in more than one domain or across domains Knowledge of domain software applications is acquired through previous experience e g as a Support Analyst II leveraging Halliburton knowledge base and guidance of more senior analysts Perform strategic tasks to bring maximum value from our digital solutions by actively managing customer relationships with customers Deliver high levels of account services through building and maintaining consultative relationships with customers Support Sales activities through proactive calls and activities The team is dedicated to ensuring higher customer experience and satisfaction Build and enhance customer experience satisfaction Collaborate with internal and external stakeholders establishing strong working relationships and driving the continued growth of the organization Proactively monitor customer experience and satisfaction and produce actionable solutions to boost customer satisfaction Mentors Level I and Level II analysts Requires an undergraduate degree and a minimum of 5 years experience Concentration in geoscience engineering or computer science is preferred Qualifications Halliburton is an Equal Opportunity Employer Employment decisions are made without regard to race color religion disability genetic information pregnancy citizenship marital status sex gender sexual preference orientation gender identity age veteran status national origin or any other status protected by law or regulation Location 4th Floor Gardenia 2D Bengaluru 560103 Job Details Requisition Number 200929 Experience Level Experienced Hire Job Family Operations Product Service Line Landmark Software Services Full Time Part Time Full Time Additional Locations for this position Compensation Information Compensation is competitive and commensurate with experience
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Customer Success Manager
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Bangalore, Karnataka, India Talent361 Full timeCustomer Success Manager Key Responsibilities Champion Customer Value by ensuring AI solutions drive meaningful business impact for IT Tech leaders Strategic Orchestration Develop scalable processes that turn customers into advocates through onboarding excellence and adoption frameworks Visionary Advocacy Anticipate customer needs and create success...
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Customer success manager
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Bangalore, India Servion Global Solutions Full time8-12 years experience, UC/CCaa S Solutions (Avaya, Genesys, Cisco), Vo IP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...
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Customer Success Manager
4 days ago
Bangalore, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...
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Customer Success Manager
1 week ago
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Bangalore, Karnataka, India Cloudflare Full timeAbout Us At Cloudflare we are on a mission to help build a better Internet Today the company runs one of the world s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies Cloudflare protects and accelerates any Internet application online without...
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Customer Success Manager
1 week ago
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Customer Success Manager
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Customer Success Manager
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