Associate Customer Success Manager

About Talent500 Tech Talent500 helps companies hire build and manage global teams We are trusted by the worlds leading companies - from Fortune 500s to fast-growth startups - to help them build and run their high-impact remote teams Today Talent500 is the fastest growing remote team builder in the world Our suite of proprietary AI-enabled tools and products provide businesses with an end-to-end platform to build their global teams This includes access to a Global Talent Network of 300 000 professionals globally and tools to manage contracting payroll and benefits without the hassle of setting up legal entities or infrastructure We are backed by Accel Partners ANSR a global leader and enterprise transformation platform For the last 15 years the worlds leading organisations have trusted ANSR to transform their businesses by building technology and innovation hubs in talent-rich locations ANSR A market leader to build manage and run global teams Dallas Bengaluru Hyderabad Krakow Abu Dhabi The Operating System for Global Work ANSRs Global Work Platform is trusted by the worlds best businesses Airbnb Uber Nike FedEx PepsiCo Cigna Walmart Target Wells Fargo etc to build manage and run Global Capability Centers Fueled by our extensive Global Talent Network of over 2 million elite tech professionals and a cutting-edge suite of AI-driven products we are redefining the future of work globally We are a market leader in a rapidly growing 120B global work industry and backed by Accel Partners Accenture and ServiceNow Our credentials 125 Enterprise Customers 125K Global Professionals Hired 11M Sq ft Workspace Under Management 2B Investment generated ANSRs end-to-end solutions allow businesses to build manage and scale fully-owned Global Capability Centers GCCs in talent-rich hubs effortlessly with comprehensive enterprise-ready solutions for Talent Workspace HR Operations and Payroll Our platform simplifies complex operations reduces time-to-hire and optimizes workforce performance This includes Data-Driven Intelligence Real-time market insights about global talent and the competitive landscape AI-powered Talent Solutions Designed for scale and efficiency automating up to 55 of recruiting tasks with 85 accuracy Industry-specific Workflows Automation A comprehensive India-stack of products designed for seamless integration with Global Centers Unified Customer Experience An extensive suite of lifecycle solutions across talent infrastructure payroll HR Ops and more meticulously designed to deliver an unparalleled customer experience Enterprise Ready Unmatched data security and privacy standards seamlessly integrated with leading global tools Key Responsibilities Manage the setup and delivery for ANSRs mid-market customers ensuring a seamless onboarding experience Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite Serve as the first point of contact for customers handling inquiries and building strong relationships to ensure satisfaction with our products and services Provide customer support via phone email and live chat resolving issues promptly and effectively Report on customer health with regular updates on usage metrics and growth opportunities Act as the voice of the customer to internal teams advocating for customer needs and aligning them with business goals Required Skills Demonstrated experience in customer success management for SaaS products In-depth understanding of SaaS onboarding processes and best practices Excellent communication and presentation skills with the ability to clearly articulate product value Experience in creating customer-facing materials and content Strong analytical skills with a data-driven approach to customer success metrics Proficiency in CRM systems and customer success tools Qualifications Bachelors degree in Business Marketing or a related field 3 years in customer success account management or a similar role Proven track record in retaining and growing customer accounts