▷ (Urgent Search) Assistant Vice President, Amazon Connect Solution Architect

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Assistant Vice President Amazon Connect Solution Architect Be part of a new team creating innovative services to help big companies succeed Focus on improving customer experience attracting new customers using social media effectively and analyzing data Lead the strategy for growing banking contact centers by creating technology solutions that modernize these centers and show clear business results Be a leader in the market by securing big deals sharing ideas with top executives and expanding the business through partnerships and new ideas Responsibilities Design and build features that are not off-the-shelf available with Amazon Connect and required by clients like customized agent desktop predictive personalized experience Create Proof of Concept for new features released with Amazon Connect Create prototypes build demos for business scenarios using o Amazon Connect features such as Agent workspace Cases Tasks contact lens Wisdom Optimization Amazon Q in Connect Voice ID Amazon Lex and services that are part of Cognitive CX for End-to-End workflows for industry and vertical requirements o AWS CCI solutions and AWS services part of Cognitive CX o Amazon Connect integrations with CRM ticketing tools 3rd party applications etc o Amazon Connect based automations accelerators Help presales teams in responding to RFP RFQ RFI through Amazon Connect expert inputs related to Amazon Connect solution design considerations transformation solutions architectures usage pricing implementation support pricing answering customer questionnaire preparing questionnaires seeking clarity on customer expectations Keep updated on latest developments in CCaaS platforms with focus on Amazon Connect Create Point of views around Amazon Connect and other CCaaS platforms such as Genesys etc Qualifications we seek in you Minimum Qualifications Skills Relevant years of experience in IT industry with focus on Contact Center technologies Minimum years of experience in designing and implementing Amazon Connect solutions Should have performed at least 6 Amazon Connect migrations high medium complexity Strong understanding of Amazon Connect and AWS eco system constituting Cognitive CX Strong understanding with telephony systems and VoIP technologies Expertise in design and implementation of Call back IVR routing strategies CRM integration Expertise in designing and implementing conversational interfaces using Amazon Lex Expertise in integration methodologies Eg API based message queues and middleware Expertise in building Chat Applications using Amazon Connect Chat and Amazon Lex Experience in integrating social and other digital media channels with Amazon Connect chat Experience in implementing outbound campaigns proactive notifications with Amazon Connect and other services like Pinpoint SNS and SES Experience in creating custom Agent Desktop Agent Assist solutions Agent workspace Experience in creating custom Amazon Connect reports and dashboards with Quick Sight Experience in implementing use cases of Amazon Connect Contact Lens Cases Tasks Optimization Wisdom Amazon Q in Connect Voice ID Connect Data Lake etc Ability to work independently and collaboratively in a fast-paced environment Excellent communication and interpersonal skills Good at MS PowerPoint and Excel Preferred Qualifications Skills Know-how of Generative AI solutions using Amazon Connect is preferred Know-how of AWS CCI solutions is preferred Experience in DevOps is preferred Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training