Senior Sales Operations Analyst

About BazaarvoiceAt Bazaarvoice we create smart shopping experiences Through our expansive global network product-passionate community enterprise technology we connect thousands of brands and retailers with billions of consumers Our solutions enable brands to connect with consumers and collect valuable user-generated content at an unprecedented scale This content achieves global reach by leveraging our extensive and ever-expanding retail social search syndication network And we make it easy for brands retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards The result is smarter shopping loyal customers increased sales and improved products The problem we are trying to solve Brands and retailers struggle to make real connections with consumers It s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle The result Time and money spent on content that doesn t attract new consumers convert them or earn their long-term loyalty Our brand promise closing the gap between brands and consumers Founded in 2005 Bazaarvoice is headquartered in Austin Texas with offices in North America Europe Asia and Australia It s official Bazaarvoice is a in the Lithuania France Germany and the The Sales Operations Analyst Team Lead will be instrumental in maintaining the integrity and efficiency of our sales systems and tools As Team Lead lead and mentor the sales operations team fostering collaboration and driving continuous improvement in processes and performance The ideal candidate will bring a strong background in SaaS environments expertise in handling third-party sales tools such as ZoomInfo Salesforce and Gong and a thorough appreciation for data integrity and governance By focusing on data accuracy tool administration and reporting this role will ensure that our sales operations are data-driven and well-supported Key Responsibilities Tool Management and Integration Oversee the integration and functionality of sales tools within the Salesforce ecosystem Ensure seamless data flow between third-party tools and Salesforce troubleshooting and resolving any issues Administer sales tools including configuration user access management and system updates Collaborate with IT and vendor support to manage upgrades resolve technical issues and ensure tools are up-to-date with the latest features and security protocols Data Analysis Monitor and build reporting on tool adoption metrics to assess effectiveness and impact of sales tools Develop and maintain dashboards and reports related to tool performance and operational metrics ensuring timely and accurate data delivery to stakeholders Conduct ad hoc analyses to support various sales operations initiatives and provide insights into specific business questions Analyze ticket queue performance identifying bottlenecks and areas for improvementData Integrity and Governance Ensure the accuracy consistency and integrity of sales data across all systems and tools Regularly audit and clean data to prevent discrepancies and ensure reliable reporting Make recommendations for automation and guardrails to enforce data entry standards and maintain data cleanliness Process Optimization Identify and implement process improvements to streamline workflows and increase efficiency Manage and optimize the use of third-party tools ZoomInfo Gong etc to enhance sales processes and data quality Qualifications Experience Minimum of 8 years of experience as a Sales Operations Analyst or in a similar role within a SaaS company Technical Skills Proficiency in Salesforce ZoomInfo Gong and other sales-related tools Strong Excel and data analysis skills Gainsight experience is a PLUS Analytical Skills Demonstrated ability to analyze complex data sets and translate findings into actionable recommendations Communication Excellent written and verbal communication skills with the ability to convey complex data insights to non-technical stakeholders Problem-Solving Strong problem-solving skills with a proactive approach to identifying and addressing sales process inefficiencies Strong Work Ethic Proactive and self-motivated with the ability to work both independently in a team environmentCoaching Skills Ability to teach and coach others Promote and encourage efficient methodologies Education Bachelors BTECH Master s from Tier-1 colleges CGPA - 7 70 Shift Timings 2 30 PM - 11 30 PM ISTBenefits Group Health Insurance Group Personal Accident Group Term Life Paid Time Off options including Annual Leaves Casual Leave and declared holidays Annual Performance Bonus and Sales Incentive for eligible positions Referral bonus program LI-DNIWhy join BazaarvoiceCustomer is keyWe see our own success through our customers outcomes We approach every situation with a customer first mindset Transparency Integrity Builds TrustWe believe in the power of authentic feedback because it s in our DNA We do the right thing when faced with hard choices Transparency and trust accelerate our collective performance Passionate Pursuit of PerformanceOur energy is contagious because we hire for passion drive curiosity We love what we do and because we re laser focused on our mission Innovation over ImitationWe seek to innovate as we are not content with the status quo We embrace agility and experimentation as an advantage Stronger TogetherWe bring our whole selves to the mission and find value in diverse perspectives We champion what s best for Bazaarvoice before individuals or teams As a stronger company we build a stronger community Commitment to diversity and inclusionBazaarvoice provides equal employment opportunities EEO to all team members and applicants according to their experience talent and qualifications for the job without regard to race color national origin religion age disability sex including pregnancy gender stereotyping and marital status sexual orientation gender identity genetic information military veteran status or any other category protected by federal state or local law in every location in which the company has facilities Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity innovation and performance Furthermore a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world s smartest network of consumers brands and retailers