Sales Analyst

4 weeks ago

Bangalore Karnataka, India NetApp Full time

Job Summary As a Sales analyst in Sales Operations you are in a role that is essential to the success of the SFDC CRM application You will deliver outstanding support services to NetApp Sales users and partner community spread across the globe You will need to work closely with cross-functional teams which includes Sales Marketing IT Sales Operations Order Management Enterprise reporting and Master data management team This position requires problem solving skills analytical skills identifying and uncovering change requirements do User Acceptance Testing of new features and bug fixes This is a challenging and exciting position with an opportunity to directly impact the effectiveness and success of the sales organization Essential Functions Provide outstanding daily operational support for CRM system which includes lead management contact management user management account management opportunity management forecasting admin configuration changes for both direct field and indirect channel sales force Perform problem analysis and get to the root cause of user reported issue Comprehension and capability of meeting Quality and Service Level Agreements SLAs Proactively improve the sales user experience and make sales tools a competitive advantage identify recommend and implement process improvements to ensure a positive customer experience Perform data quality management - Data analysis Quality checks and ad-hoc reporting Analyze and report support metrics Learn and understand Enterprise systems and how they are integrated including Customer Relationship Management CRM Enterprise Resource Planning ERP Systems Applications Products in Data Processing Customer Master data and Enterprise Business Intelligence which are essential to this role User Acceptance Testing UAT of features and bug fixes for major releases and maintenance releases Engage business program managers and technical resources when necessary Job Requirements Experience with salesforce com administration - Security visibility model User administration etc Minimum of 2 years Good understanding of sales processes and sales systems Excellent interpersonal and customer relations skills demonstrated through strong presentation verbal and written communication Good understanding of IT and marketing processes and their objectives as related to sales and Sales support Creative approach to problem solving Must be flexible to work in 24 5 model - APAC EMEA and US business and work in shift as assigned by the lead manager Be a proactive contributor and subject matter expert on projects Excellent English language including verbal written and comprehension skills Education Bachelor s Degree - Required Minimum of two years of experience with Customer Relationship Management CRM Tool - Required Minimum of two years enterprise experience in Sales Processes Incident Case Management - Preferred Work experience as Admin in CRM application Salesforce com - Required

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