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Job Summary Perform all input Maintenance of Limits loaded in various TP systems Deliver excellent service against agreed service standards delivery standards and minimal error rates as appropriate for Ops CRC CCIB Strategy Targeted Improvements Act as a service partner work together with RMs in-country Client Management CM Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients Ensure adherence to DOIs Deliver excellent service against agreed service standards delivery standards and minimal error rates as appropriate Automation and Streamlining Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes Business Deliver Excellent Service and Provide Limit Maintenance support for Corporate Commercial Institutional Banking CCIB and Corporate Private Business Banking CPBB clients business sector Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Develop and maintain rapport with business stakeholders Adhere to first time-right principles Provide insight and suggestions to improving processes identifying opportunities to streamline and automate Undertake ad-hoc duties and when delegated by Line Manager Processes Perform all input Maintenance of Limits loaded in various TP systems Accurate input and maintenance of limits advised to other departments like Credit Cards Intra Day Overdraft etc Accurate Marking of Liens and advise to other departments Respond and clear queries from Checkers Manager Other stakeholders on a timely manner Key Responsibilities Ensure Pre-processing activities are carried out as per the laid down guidelines Accurate input of fee draw-down accurate input of interest fee margin and commission Ensure that the facilities with complementary limits involving more than one independent Transaction Processing system are loaded in the Transaction Processing systems correctly Ensure accurate input checking of Diary system so that all Limits with definite expiry dates are captured and all expired limits are cancelled on due date Update activated limits in CMS Accurate capture of SCI LE ID Approved Limit ID in TP Systems for Limit to Outstanding Purposes Ensure accurate calculation of Drawing Power Insurance Coverage Security Coverage by way of Shares Mutual Funds SBLC IBI Deposits Accurate Updating of Control Sheets Timely escalation to Senior Management of any exception noticed related to work and environment Monitor Diarize Generate Reports as per the agreed terms with in- country Ensure that entries to Customer Accounts and General Ledger Accounts are prepared and posted correctly Any other Credit Admin related activity asked to be performed by the Line Manager Take up the release function as and when assigned with the responsibility To actively participate in BCP DR and any other UAT Perform Single Release Activity as a Qualified Individual as assigned by People Leader for the Identified Processes People Talent Provide effective orientation guidance to new Joiners on the bank s policies procedures processes to ensure their successful assimilation into the team and the bank Develop and implement a personal learning plan with team manager to attain necessary competencies Successfully complete milestones as laid out in implemented personal learning plan Risk Management Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role remit Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager Ensure a clear and uniform approach towards implementation of the global operating model for all CM-related processes and adherence to DOIs Report any deviation if any to appropriate authorities and obtain proper dispensations Proactively manage risks and establish monitor controls to improve the overall state of the risk management and operating framework Governance Ensure compliance with the internal policies and credit policies external policies regulatory and statutory requirements Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls Highlight significant issues errors to team leader Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key stakeholders Client Management CM representatives in Group In-country Client Management Credit Documentation Unit Unit Operational Risk Manager Front Office RMs CMs CCMs Governance Team BWC Team Product Control Team C I and FMO Team RSMO Team Other Responsibilities Embed Here for good and Group s brand and values in Ops CRC CCIB team Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Skills and Experience Operational Functions Domain - Product Process Systems Process Management Time Resource Management Operational Risk Accuracy and Attention to Detail Understanding Customer Needs Effective Communications Problem Management Process Qualifications Education Preferably commerce graduate postgraduate Training o For grade 9b fresher up to12 months of relevant work experience in the following areas For grade 9a 1 - 3 years of relevant work experience in the following areas For grade 8b 3-5 years of relevant work experience Basic product process knowledge knowledge in terms of customers products and transactions Banking operations experience credit risk documentation client service cdd payments trade markets or other and service-oriented attitude Effective communication skills Languages English About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 40369