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Job Summary Strategy Awareness and understanding of the Group s business strategy and model appropriate to this role Business Good understanding and experienced with key Client Onboarding Maintenance and Offboarding processes related to CCIB segment Processes Good understanding and experienced with key Client Onboarding Maintenance and Offboarding processes Good Knowledge in Financial Markets Processes Extensive experience supporting and working alongside business users and technology teams in a multinational organization The experience will need to include managing cross border and multiple nationalities cultures Ability to proactively identify the risks and propose action plan for mitigation Excellent written and verbal communication skills with ability to tailor message and updates to various level of users and stakeholders - both internal and external Display Client-centric ready to help attitude pro-activeness and diligence in resolving requests and queries promptly and with superior standards Ability to influence and collaborate effectively across teams functions To be able to work in any timings based on the work pressure and what it demands Ability to create meaningful MI and dashboards providing insightful trends and updates to various stakeholders on a regular basis Ability to Manage the Team Independently on the deliverables with regular updates to stakeholders both internal and external Familiarity in internal bank applications such as SCI eCDD Workbench CreditMate etc though desirable is not mandatory Key Responsibilities People Talent Strong track record of supporting and working alongside front-office middle office staff He she should be a team player with strong analytical interpersonal and communication skills ability to liaise effectively and tailor communication with key internal stakeholders across various levels in the organization Risk Management Identify key issues based on this information and put in place appropriate controls and measures Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders UK and US - IMO Client Managers Relationship Managers GBO Internal Stakeholders Skills and Experience MS word Excel MS Powerpoint Excellent verbal and written communication skills Customer service orientation Team Player Attention to detail Proactive and Go Getter Can work independently with Minimal Supervision Willing to work in shifts Ability to work effectively under pressure and handle responsibilities effectively Effective Team Handling Skills About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 40365