Senior Engineer- IP

1 week ago

Noida, India Cradlepoint Full time

Job Description - Actively Supervising of ITSM Ticket queues to maintain MTTR. - Analytical skills like logical thinking, Problem solving handling assignments are mandatory. - Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). - First point of contact for support of any alarm/event/KPI related issues. - Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). - Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA). - Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. - Node health checks and backups trouble-shoot the deviation identified. - Sharing details for MIR CSR to respective teams. - End to End Network Understanding. You will bring - Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment routing. - Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. - Telecom knowledge (2G, 3G, 4G Service Flow Interfaces). - Minimum 1 certification on any Firewall (FortiGate/Juniper SRX/A10) - Minimum 1 certification on any Router (CCNA/CCNP/JNCIP) - Good Communication trouble-shooting skills. - 8-16 years of relevant in IP Domain and virtualization technologies.

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