Senior Engineer- IP

1 week ago

Noida, India Cradlepoint Full time

Job Description Cradlepoint is seeking a talented and dedicated Senior Engineer - IP (Multivendor - Switch & Router) to join our Managed Services department. This critical role directly contributes to our ongoing Cradlepoint Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects, from creation and sustainment to evolution within your domain. What You Will Do: Key Responsibilities - Actively supervise ITSM Ticket queues to maintain Mean Time To Restore (MTTR). - Apply strong analytical skills, including logical thinking, problem-solving, and handling assignments. - Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution actions and other events that customers identify as requiring Root Cause Analysis (RCA). - Serve as the first point of contact for support of any alarm/event/KPI related issues. - Ensure monitoring with GCP and Cloud Connect links. - Maintain close collaboration with the Field Team for all field activities (Hardware failures, Node unreachable, etc.). - Ensure timely restoration of Services and maintain MTTR for good customer experience & high Service Availability to meet Service Level Agreements (SLA). - Demonstrate proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engaged by an Incident Manager or MS Automated Service Function. - Perform node health checks and backups, and troubleshoot any identified deviations. - Share details for MIR (Major Incident Review) & CSR (Customer Service Request) to respective teams. - Possess an end-to-end network understanding. The Skills You Bring: Required Qualifications - Education: Degree in Telecommunication Engineering / Computer Science / Computer Engineering. - Experience: 5-10 years of relevant experience in the IP Domain. - Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD. - Understanding of Switching protocols including VLAN, STP, RSTP, MSTP, VRRP, HSRP. - Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces). - Experience with Cloud, preferably Cloud-Connect or GCP. - Product/Vendor knowledge on at least two of the following: Ericsson/Nokia/Cisco/Juniper/Huawei/F5. - Good communication & troubleshooting skills.

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