Senior Engineer- IP

2 days ago

Noida, Uttar Pradesh, India Ericsson Full time ₹ 1,50,000 - ₹ 2,00,000 per year

Join our Team
About This Opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

What You Will Do

  • Actively Supervising of ITSM Ticket queues to maintain MTTR.
  • Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
  • Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
  • First point of contact for support of any alarm/event/KPI related issues.
  • Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
  • Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
  • Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
  • Node health checks and backups & trouble-shoot the deviation identified.
  • Sharing details for MIR & CSR to respective teams.
  • End to End Network Understanding.
  • 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.

You will bring

  • Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
  • IP Security protocols- IPSEC, GRE, VPN, CGNat.
  • CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
  • Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
  • Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.
  • Good Communication & trouble-shooting skills.
  • 8-15 years of relevant in IP Domain

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