Taxmann - Executive - Customer Relation (1-3 Yrs) Ahmedabad (after-sales/customer Service)

2 weeks ago


Bhavnagar, Gujarat, India Taxmann Publications Full time

About Taxmann Taxmann is India s leading publisher on Taxation and Corporate Laws We maintain the largest and most accurate online database on Income Tax GST Indirect Tax International Taxation Corporate Laws Accounts Audit Insolvency Bankruptcy Code and Indian Acts Rules Taxmann Group is the only publishing product development company in India with complete backward and forward integration right from the self-owned paper printing unit to in-house research and editorial team and finally reaching the reader through its distribution network across India along with a robust technology team that ensures delivery of the content in various digital formats Job Summary We are looking for a Customer Relation Executive who will be responsible for managing customer interactions addressing queries resolving concerns and ensuring a high level of customer satisfaction The role requires strong communication skills problem-solving ability and a customer-first approach Key Responsibilities - Handle customer inquiries via phone email chat or in person - Build and maintain strong relationships with customers to enhance loyalty - Resolve customer complaints promptly and effectively ensuring customer satisfaction - Provide accurate information about products services and policies - Coordinate with internal departments to address customer needs - Maintain records of customer interactions feedback and transactions in CRM - Assist in after-sales support and ensure timely follow-ups - Identify opportunities to upsell or cross-sell products services - Support in achieving customer satisfaction and retention targets - Prepare and share reports on customer interactions and service quality ref updazz com


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