Customer Service Representative
11 hours ago
We are seeking a skilled customer service representative to join our organization. The successful candidate will be responsible for contacting potential clients over the phone, managing inquiries, and providing information about our services.
Key Responsibilities:- Contacting Potential Clients: The customer service representative will be responsible for contacting potential clients over the phone to discuss their requirements and provide information about our services.
- Managing Inquiries: The customer service representative will manage incoming inquiries from potential clients and respond to their queries in a timely and efficient manner.
- Maintaining Client Databases: The customer service representative will maintain updated client databases, ensuring that all information is accurate and up-to-date.
- Handling Calls: The customer service representative will handle both inbound and outbound calls, responding to client queries and following up on leads.
- Providing Exceptional Customer Service: The customer service representative will provide exceptional customer service, resolving client complaints and concerns in a professional and courteous manner.
- Strong Verbal Communication Skills: The customer service representative should possess strong verbal communication skills, with excellent phone etiquette and the ability to communicate effectively with clients.
- Ability to Handle Multiple Calls: The customer service representative should be able to handle multiple phone calls simultaneously, managing their time efficiently and prioritizing tasks as needed.
- Customer Service Experience: The customer service representative should have experience in customer service and maintaining client relationships, with a proven track record of delivering exceptional service.
- Clinical Knowledge: Basic knowledge of sales and marketing principles is a plus but not required.
- CRM Software Proficiency: The customer service representative should be proficient in using CRM software, with the ability to update client information and manage client relationships effectively.
- Team Player: The customer service representative should be able to work independently as well as part of a team, demonstrating a flexible and adaptable approach to their work.
- Education: A high school diploma or equivalent is required; additional qualifications in sales or customer service are advantageous.
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