Customer Service Representative

15 hours ago

Bhavnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 85,00,000

Job Description:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing them with exceptional service and support via phone, email, and chat.

Your Key Responsibilities:

  • Handle inbound and outbound customer calls in Korean, ensuring high-quality service and resolving issues efficiently.
  • Assist customers with inquiries, complaints, and transaction-related support, providing accurate and timely resolutions while maintaining professionalism.
  • Process customer transactions, orders, and requests promptly and accurately.
  • Maintain detailed records of customer interactions and transactions, following company policies and procedures.
  • Collaborate with internal teams to escalate and resolve complex issues.

Required Skills & Qualifications:

To succeed in this role, you will need:

  • Fluency in Korean (spoken and written) with excellent communication and interpersonal skills.
  • Prior experience in customer service, call center, or BPO, with strong problem-solving skills and ability to handle customer complaints effectively.
  • Good typing speed and proficiency in handling email, chat, and CRM tools.
  • Ability to multitask and work in a fast-paced environment with rotational shifts.
  • BASIC computer knowledge and familiarity with customer support software.

Preferred Qualifications:

A plus if you have:

  • Experience in e-commerce, banking, or technical support.
  • Certification in Korean language proficiency (TOPIK or equivalent).

Benefits:

This is a fantastic opportunity to join our dynamic team and grow your career in customer service. We offer a competitive salary, benefits package, and opportunities for professional development.

Others:

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and possess the required skills and qualifications, we would love to hear from you

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