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Automotive Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused representative to join our remote team.
The ideal candidate will have experience in customer service, with a strong understanding of automotive repair, parts, and components.
- Main Responsibilities:
- Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
- Ensure customer satisfaction by addressing complaints and inquiries promptly.
- Conduct product sales and process returns and related requests.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain records of customer interactions, comments, and complaints.
- Provide feedback to management regarding customer issues, concerns, and emerging trends.
- Requirements:
- Demonstrated experience in customer service.
- Automotive repair, parts, and component knowledge (required).
- Technical or engineering experience.
- Proficiency in English.
- Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
A successful candidate must possess the following skills:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Attention to detail and organizational skills.
This is an exciting opportunity for a motivated and customer-focused individual to join our remote team. As a representative, you will be responsible for managing daily customer requests, ensuring customer satisfaction, and providing excellent member support. If you have a passion for customer service and a strong understanding of automotive repair, parts, and components, we encourage you to apply.
