Career Opportunities For Customer Service Representatives

Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to provide exceptional service to our clients. The ideal candidate will have excellent communication skills, be able to resolve customer inquiries efficiently, and possess a strong understanding of customer needs.

This position involves handling customer calls, responding to their queries, and resolving issues in a timely and professional manner. The representative will work closely with the team to achieve customer satisfaction targets and ensure a positive experience for all customers.

The key responsibilities of this role include:

• Responding to customer calls and emails in a timely and professional manner
• Resolving customer inquiries and issues efficiently
• Providing accurate information and solutions to customer queries
• Working collaboratively with the team to achieve customer satisfaction targets

The ideal candidate will possess:

• Excellent verbal and written communication skills
• A strong understanding of customer needs and expectations
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and ability to think critically

The successful candidate will have a background in customer service, preferably in an inbound or outbound call center environment. They will also have excellent computer skills and be proficient in using CRM software. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Essential Skills and Qualifications:

• Graduation (any stream)
• 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are interested in this exciting opportunity, please submit your application today

Career Summary:

This role is responsible for providing customer service support and collections via phone calls. The successful candidate will have experience in RCM/DME for minimum of 1 year and be able to perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information, update patient information and other calls to complete a transaction.

Inbound calls handling would require working as part of a team, delivering a first-class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact.

Our company culture emphasizes teamwork, continuous learning, and innovation. We foster an inclusive environment where employees feel valued, respected, and empowered to contribute their best ideas and talents. We believe in investing in our employees' growth and development, offering training programs, mentorship opportunities, and resources to help them reach their full potential.

Key Performance Indicators:

• Achieve customer satisfaction targets
• Meet performance metrics and quality standards
• Reduce customer complaints and escalations

We are committed to making a positive impact in the community through our business practices and social responsibility initiatives. Our goal is to create a sustainable future for our employees, customers, and the environment.

If you share our values and are passionate about delivering exceptional customer service, we encourage you to join our team and embark on this exciting journey with us.