customer care representatives

2 weeks ago


Hyderabad, Telangana, India Randstad Full time

Job Description (JD):Handle telephonic inquiries and schedule appointments.Manage appointment reminders, follow-ups, and cancellations.Counsel patients on basic therapy instructions and handle queries empathetically.Assist with feedback collection and satisfaction surveys.Key Result Areas (KRAs):≥90% appointment retention and follow-through.High engagement on patient satisfaction metrics.Timely handling of inbound and outbound patient communication.Documen



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  • Customer Care

    2 weeks ago


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