Customer Care Executive
3 weeks ago
Job Opening: Customer Care Executive (Voice & Email Support) – Females Only
Location: Hyderabad (On-site)
Experience: 2-3 Years
Note: Fluency in American English is mandatory.
Company: PSR-IT Services
Employment Type: Full-time (6:30pm -3:30 am)
No cab facility provided
About the Role:
We are looking for a passionate Customer Care Executive to join our dynamic team in Hyderabad. The ideal candidate will handle voice and email support, resolve customer queries efficiently, and ensure top-notch customer satisfaction. Basic knowledge of digital marketing/SEO is an added advantage, as you may assist with social media responses and online
engagement.
Key Responsibilities:
Handle inbound/outbound calls professionally.
Respond to emails with excellent drafting and etiquette.
Ensure high customer satisfaction with clear, polite communication.
Assist with basic social media comments/messages (Facebook, Instagram, LinkedIn).
Maintain accurate CRM records.
Provide feedback on recurring issues and generate reports as needed.
Required Skills & Qualifications:
Excellent verbal & written communication skills in English.
Prior customer support (voice/email) experience preferred.
Basic knowledge of digital marketing & SEO is a plus.
Strong problem-solving attitude & customer-first mindset.
Proficient in MS Office & CRM tools.
Why Join Us?
Be part of a growing IT services company.
Gain exposure to both customer support & digital marketing operations.
E-Mail: bhavana@ketsoftware.com
Ph:+ 91 9182822519
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