Sr. Customer Service Executive

Job Title Sr Customer Service Executive Location Hyderabad Telangana Company Harmony United Medsolutions Pvt Ltd About Us Harmony United Medsolutions Pvt Ltd HUMS is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry We at HUMS take pride in being a reliable partner as a Healthcare Management Company With nine years of experience we have perfected our end-to-end services in medical billing A R management and other essential healthcare facets We provide our services to Harmony United Psychiatric Care a US-based Healthcare Company We pride ourselves on our commitment to excellence creativity and pushing the boundaries of what s possible As we continue to grow we seek a talented candidate to join our team and contribute to our exciting projects Position Overview We are currently seeking an experienced and motivated candidate to join our Customer Service department As a Sr Customer Service Executive you will be the primary point of contact for our clients providing support and assistance with their inquiries and concerns You will ensure that our clients receive outstanding service and have a positive experience with our company The successful candidate will have a strong background in customer service exceptional leadership skills and a passion for exceeding customer expectations Responsibilities Serve as the first point of contact for clients responding to inquiries and providing information about our healthcare services Investigate and resolve escalated issues in a timely and satisfactory manner ensuring customer satisfaction and retention Conduct follow-up communications with clients to ensure their issues have been resolved and they are satisfied with the service provided Act as the point of escalation for complex or sensitive customer inquiries and complaints Collaborate with other departments including Sales Marketing and Operations to address customer needs and improve the overall customer experience Prepare and present regular reports on customer service performance including key metrics trends and insights Requirements At least 5 years of experience in international voice calling Must be a B-Tech graduate from any stream Proven track record of delivering high-quality customer service and driving customer satisfaction Excellent communication and interpersonal skills with the ability to interact effectively with customers and internal stakeholders Ability to work well under pressure and handle multiple priorities in a fast-paced environment Diversity equality and inclusion Diversity equality and inclusion are fundamental to our success at HUMS We actively promote diversity across all aspects of our organization including but not limited to gender race ethnicity sexual orientation religion disability and age We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow contribute and succeed Benefits Competitive salary including EPF and PS Health insurance Four days work-week Monday Thursday Opportunities for career growth and professional development Additional benefits like food and cab-drop are available Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly We look forward to hearing from you In case of any queries please feel to reach out us at recruitment hupcfl comNote Available to take calls between 5 45 PM to 4 45 AM IST only from Monday to Thursday LI-DNIPowered by JazzHR