L3 Telecom Engineer

3 weeks ago

Bengaluru, Karnataka, India Infosys Limited Full time
Job Description

Responsibilities :

Expert Troubleshooting: Diagnose and resolve highly complex network issues that L2 support cannot handle. Network Design and Implementation: Design, implement, and optimize telecom network systems and infrastructure. Incident Management: Lead the resolution of critical incidents, ensuring minimal downtime and impact on services. Performance Optimization: Continuously monitor and improve network performance, implementing advanced solutions to enhance efficiency and reliability. Documentation: Maintain comprehensive documentation of network configurations, incidents, resolutions, and best practices. Collaboration: Work closely with L1 and L2 support teams, network architects, and other stakeholders to resolve issues and improve network performance. Training and Mentorship: Provide training and mentorship to L1 and L2 support staff to enhance their technical skills and knowledge. Project Management: Lead and manage network-related projects, ensuring timely and successful completion

You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.

You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design

You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization's financial guidelines

Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you

Additional Responsibilities:

In-depth knowledge of network security principles and practices. This role is critical for maintaining the highest standards of telecom network performance and reliability, ensuring that any issues are promptly and effectively addressed

Technical and Professional Requirements:

Technical Expertise: Extensive knowledge of telecom networks, protocols, and technologies. Problem-Solving: Exceptional analytical and problem-solving skills to handle the most complex network issues. Communication: Excellent verbal and written communication skills. Leadership: Strong leadership and project management skills. Attention to Detail: High attention to detail and accuracy in troubleshooting and documentation. Certifications: Relevant certifications such as CCNP, CCIE, or equivalent are highly preferred.

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