L2 Telecom Engineer

3 weeks ago

Bengaluru, Karnataka, India Infosys Limited Full time
Job Description

Responsibilities :

Advanced Troubleshooting: Diagnose and resolve complex network issues that L1 support cannot handle. Network Maintenance: Perform regular maintenance and updates on network systems to ensure optimal performance. Incident Management: Manage and resolve incidents, ensuring minimal downtime and impact on services. Escalation Management: Escalate unresolved issues to L3 support or other relevant teams when necessary. Documentation: Maintain detailed records of network configurations, incidents, and resolutions. Advanced Troubleshooting: Diagnose and resolve complex network issues that L1 support cannot handle. Network Maintenance: Perform regular maintenance and updates on network systems to ensure optimal performance. Incident Management: Manage and resolve incidents, ensuring minimal downtime and impact on services. Escalation Management: Escalate unresolved issues to L3 support or other relevant teams when necessary. Documentation: Maintain detailed records of network configurations, incidents, and resolutions. Performance Monitoring: Monitor network performance and implement improvements to enhance efficiency and reliability. Collaboration: Work closely with L1 support, network engineers, and other teams to resolve issues and improve network performance. Training: Provide guidance and training to L1 support staff to improve their troubleshooting skills.

Additional Responsibilities:

Cisco Certified Network Associate (CCNA), Certified Network Operations Center Engineer (CNOCE), Cisco Certified Network Professional (CCNP) and Telecom OEM OSS Monitoring tools, Understanding of telecom 2G, 3G, 4G and 5G Radio , Core and Adjacent Network elements (HSS, VAS, LMS,LI etc..) with Its functions. Cetifcation of 4G/5G Wireless professional and Core / O-RAN/SON cources Ericsson/Nokia/Huawei/ZTE : Network Manager, Hardware and Software Management, Remedy Ticketing tool, Work force Management, CR tool, Scripting tool, Zero touch Integration, Citrix etc. Understanding of RAN protocols and procedures, RAN Integration, configuration Management, Optimization, and troubleshooting. This role is crucial for maintaining the reliability and performance of telecom networks, ensuring that any issues are promptly addressed to minimize downtime and service disruptions

Technical and Professional Requirements:

Technical Expertise: In-depth knowledge of telecom networks, protocols, and technologies. Problem-Solving: Strong analytical and problem-solving skills to handle complex network issues. Communication: Excellent verbal and written communication skills. Technical Expertise: In-depth knowledge of telecom networks, protocols, and technologies. Problem-Solving: Strong analytical and problem-solving skills to handle complex network issues. Communication: Excellent verbal and written communication skills. Teamwork: Ability to work effectively in a team environment and collaborate with various stakeholders. Attention to Detail: High attention to detail and accuracy in troubleshooting and documentation. Certifications: Relevant certifications such as CCNA, CCNP, or equivalent are preferred.

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