WAN Support Engineer – Telecom

2 weeks ago


Bengaluru, Karnataka, India Power Bridge Full time
Job Summary:

We are looking to deploy WAN Support Engineer for a critical engagement. The role demands strong network troubleshooting capabilities, hands-on experience in BGP , and a proven background in WAN operations preferably from a Telecom or ISP environment. The candidate must be comfortable working in rotational shifts , including night hours, and should be prepared for 2–3 levels of client interaction during the selection process.

Key Responsibilities:
  • Operate and support WAN networks across global sites in a 24/7 rotational shift model.
  • Handle L2 escalations and troubleshoot incidents related to routing, switching, and WAN link issues.
  • Configure and maintain BGP routing and manage changes, updates, and problem resolutions.
  • Collaborate with telecom vendors and ISPs for link provisioning, troubleshooting, and escalations.
  • Maintain documentation for shift handovers, ticket logs, and RCA reports.
  • Ensure high network uptime and adherence to SLA targets.
Good-to-Have Skills:
  • Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, Remedy).
  • Experience with MPLS, OSPF, QoS.
  • Exposure to enterprise monitoring tools like SolarWinds, Nagios, or PRTG.
  • Ability to create and update network diagrams and SOPs.

Location: Bengaluru

Experience Required: 5 to 7 Years

Work Model: 24/7 Rotational Shifts (Including Night Shifts)

Certification Required:CCNA

Preferred Industry: Telecom / ISP / Global NOC Support

Notice Period: Immediate to 15 Days (Preferred)



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